F.A.Q.

Liveworx Questions?

Get answers to all of your pre-planning, sponsorship, content, registration, on-site and technology questions about LiveWorx 2017. And be sure to sign-up now to receive future notifications and special offers.

Event Information

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When and Where will LiveWorx 2017 be Hosted?

LiveWorx 2017

Boston Convention and Exhibition Center (BCEC)
Boston, MA
May 22 - 25, 2017

Why Attend?

This premier technology conference offers a year’s worth of knowledge and skill-building content in less than a week. State-of-the-art companies will have leading product experts on-hand to help solve technical issues and showcase hundreds of software applications as well as solutions.

Whether you’re focused on creating elegant product designs, managing brilliant factories, delivering efficient service, or disrupting entire markets, your peers will be here to show you what’s happening now and where they are headed in the future.

LiveWorx offers cutting-edge use cases, live demonstrations and deep-dive technical lectures that are directly related to your company’s goals. As well as Main stage keynotes with a perfect mix of industry luminaries as well as thought leaders that will challenge you to think outside of the box and find inspiration in unconventional places.

Who Attends LiveWorx?

Sample Attendees Include:

• Aerospace & Defense 
• Architect 
• Automotive & Transportation
• Consultant 
• Data Scientist 
• Designer
• Engineer
• Executive
• HealthCare & Medical Devices 
• IT Professional
• Manufacturer
• Oil, Mining & Gas
• PLM Administrator
• Retail
• Service & Support
• Systems Integrator

Travel & Accommodations

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Can I Check Hotel Availability If I’m Not Registered for LiveWorx?

Unfortunately, no. We keep the link to the hotel booking site private so that non-attendees do not book rooms at discounted rates we worked hard to provide to registrants this year. We understand that travel can be expensive so we made sure to provide the best options for travel budgets.

How Do I Book A Hotel Room For LiveWorx?

Discounted room blocks have been reserved at a number of nearby hotels. When you have registered for LiveWorx 2017 you will receive a hotel link in your confirmation email to access the room blocks and make your reservations.

What is the Hotel Room Cancellation Policy?

This varies per hotel — some hotels have a 72-hour policy and others have a 24-hour policy. Check your hotel's website for their specific policy. In either scenario, the fee is one room night and tax should you miss their deadline.

Will I Receive a Hotel Confirmation Different From My LiveWorx Registration?

Yes, you will receive a confirmation number from onPeak, our hotel reservations system, once you book your hotel.

Keep this email for your records — any changes or edits to your hotel reservation must be made through the onPeak system.

If I Cancel My Registration, Can I Transfer My Hotel Room to Another Attendee?

Yes, if you visit your registration through the link provided in your original confirmation email — click on "Already have a Reservation? Log-In" and enter your username and password to access your reservation.  You can change the name on your reservation.

Please Note: You should not contact the hotel directly before April 22, 2017 regarding your reservations. After this date you may contact the hotel directly with any requests, questions or concerns.  

If you have further questions please email concierge@liveworx.com for assistance.

What Airport Should I Use?

Logan International Airport (BOS)

Logan is an eight-minute taxi ride from the BCEC, (depending on traffic) or you can use the MBTA’s Silver Line to and from the airport. The Silver Line is complimentary from Logan Airport, and stops at the Seaport/World Trade Center Stop just across the street from the BCEC. Take the Silver Line back to the airport for only $2.10. 

Visit massport.com for more information.

Is Public Transportation Available to the Boston Convention & Exhibition Center?

The BCEC is steps away from the MBTA’s Silver Line World Trade Center stop, which is the same subway line that services Logan Airport. It’s also a 15-minute walk from South Station, one of Boston’s major transportation hubs. South Station provides local services via bus, subway (Red Line), and the regional Commuter Rail, plus service across the country through Amtrak and bus. 

Visit MBTA.com for the "Trip Planner" tool for directions from your specific starting point.

What is the Cost to Park at the Boston Convention & Exhibition Center?

To self-park is $17 and $34 for oversized vehicles; from Summer Street, turn onto East Side Drive, drive past the valet area, and continue straight along the side of the building. At the end of the building, make a right and go down the ramp. At the bottom of the ramp, turn left and you will see the entrance to the South Parking lot in front of you.

Valet parking is available during most events for $30. To access from Summer Street, turn onto East Side Drive and the valet area will be immediately on your right. We accept cash and all major credit cards.

How Do I Request a Travel Visa to Attend LiveWorx 2017?

If you are traveling from a country that requires you to apply for a visa to enter the United States, we can help you with an invitation letter.

You must first register for the event. Once you have registered please email: concierge@liveworx.com for assistance with your invitation letter.

NOTE: Original cancellation policy still applies, so be sure to apply for your visa early to avoid any extra fees should you need to cancel.

Cancellation & Registration Change Policy: A 100% refund will be given if notice of cancellation is received in writing by the close of business on March 28, 2017. Cancellations received after March 28, but before April 23, will receive a full refund minus a $250 processing fee. No refunds will be given for cancellations received after April 23, 2017. In the case of cancelling a registration for the purpose of signing up again under a special offer code, a $150 processing fee will be charged to the registration for this change. Send cancellation and registration change notices to: concierge@liveworx.com. An employee of the same company may be substituted at no additional fee by EOD May 21, 2017. 

Registration

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How Do I Register for LiveWorx 2017?

Click here to go directly to the registration process.

 We now are offering different options on the type of registration that is best for you:
·         All Access Pass 4-Day Pass
·         Explorer Pass 2-Day Pass
·         VIP Pass 4-Day Pass with extra benefits
·         Bulk Package Offerings 4-Day Pass packages with discounts when buying in bulk
 
We accept Credit Card, Check, and Wire Transfer as forms of payment.

I’ve Completed my Registration, but Want to Make a Change or Edit My Pass Type. What Do I Do?

Visit the LiveWorx registration site and click on "Manage Registration." You may then make changes to your profile information or adjust your pass level.

Please Note: If you used a promotional code you will need to contact concierge@liveworx.com to make changes to your pass level.

I Received a Promo Code, but How Do I Apply it to My Registration?

When you visit the registration site you will be asked if you have received a promotional code; click "yes" and you will be prompted to enter your code. Discounts will be applied at checkout.
 
Please Note: Only one promotional code can be used per transaction.

What is the Cancellation Policy?

Cancellation & Registration Change Policy: A 100% refund will be given if notice of cancellation is received in writing by the close of business on March 28, 2017. Cancellations received after March 28, but before April 23, will receive a full refund minus a $250 processing fee. No refunds will be given for cancellations received after April 23, 2017. In the case of cancelling a registration for the purpose of signing up again under a special offer code, a $150 processing fee will be charged to the registration for this change. Send cancellation and registration change notices to: concierge@liveworx.com. An employee of the same company may be substituted at no additional fee by EOD May 21, 2017.

Are Attendee Substitutions Allowed?

Yes, please contact concierge@liveworx.com to request this change.

Are There Any Group Discounts Offered at LiveWorx 2017?

Yes. We offer bulk discounts in packages of 5 and 10. If you purchase a bulk package, it is an extra 10% off a 5-pass bundle and an extra 15% off a 10-pass bundle.

How Do I Register as an Analysts or Member of the Press?

Please contact Alexandra King at aking@ptc.com for information regarding the analyst and media experience at LiveWorx.

What does the VIP package include?

The VIP package includes all amenities of the All Access Pass plus:

  • Unique Networking Opportunities with Presenters 
  • Access to Westin Waterfront (Subject to Availability)
  • Express Check-In at On-Site Registration 
  • First pick of Educational Breakouts (First Access to Agenda Builder) 
  • Meet & Greet Opportunities with Select Keynote(s) 
  • Access to VIP Lounge and Concierge in Xtropolis – Including Guided Experience Through the Expo Hall and Agenda Assistance Catered to Your Top Interests and Products 
  • VIP Seating for All Main Stage Keynotes 
  • Exclusive VIP Luncheon with Industry Thought Leader(s) 
  • Complimentary Training - Includes Two, 2 hour sessions 
  • Surprise Gift in Your LiveWorx Swag Bag
  • View the Compare Packages PDF to see full VIP details

 
Only 75 VIP passes available based on a first-come first-serve basis.
 
More details to come by the end of February.

What is the Cost to Upgrade to the VIP Package?

The cost to upgrade is the difference of what you paid for your pass and the current rate for the VIP package.

For example, if you paid $995 for your All Access Pass, and the current rate for the VIP pass is $1,395, you would pay the difference of an additional $400.
 
Please note: if you have a complimentary pass or are part of a bulk package, you cannot upgrade to the VIP package.

Please email concierge@liveworx.com to inquire about an upgrade should you decide to take advantage of the VIP offering.

Where Do I Pick-Up my Badge?

You can pick up your badge at the Registration Desk, which will be located in the BCEC North Lobby.

What Do I Do If I Lose my Badge at the Event?

If you lose your badge you can visit the Registration Desk in the north lobby of the BCEC to have it re-printed. There is a $75 fee to print a replacement badge.

Agenda & Sessions

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Is the Event Schedule Available?

Visit the Schedule at a Glance for more details. 

Monday, May 22:

  • Badge Pick up begins
  • Full Day Training
  • 1/2 Day Training
  • Partner Summits
  • Evening Welcome Reception/Xtropolis Opening


Tuesday, May 23:

  • Xtropolis Open All Day
  • Breakfast
  • Morning Keynote
  • Breakout Sessions
  • Lunch
  • Breakout Sessions
  • Break
  • Afternoon Keynote
  • Evening Reception in Xtropolis
  • Industry Meet Ups around Boston


Wednesday, May 24:

  • Xtropolis All Day
  • Breakfast
  • Morning Keynote
  • Brekout Sessions
  • Lunch
  • Breakout Sessions
  • Break
  • Breakout Sessions
  • Celebrity Keynote
  • Mix @ 6 Evening Reception


Thursday May 25:

  • Topics Table Breakfast
  • Full Day Trainings
  • 1/2 Day Trainings
  • Breakout Sessions
  • Closing Keynote

Is the Agenda Available?

Please visit the session catalogue for more details.

How Can I Become a Presenter at LiveWorx?

The deadline for Call for Presentations at LiveWorx 2017 is now closed, but we are always accepting presenter proposals. If you are interested in becoming a presenter at LiveWorx 2018, please email content@liveworx.com

Will the Breakout Presentations Be Available Post Conference? If so, When & Where?

Yes, breakout presentations will be made available by late summer 2017. For more details, please visit the attendee exclusive content portal or the PTC Community.
 

Will You Be Livestreaming Any Content from LiveWorx 2017?

Yes, we will livestream the main stage keynotes pending permissions of the speakers on LiveWorx Live. More information on LiveWorx Live will be available in the coming weeks.

What is "Xtropolis"?

Xtropolis is a catalytic marketplace of ideas and solutions, built for the outer limits of design, thinking and product development. You’ll find more than 100 exhibitors alongside jaw-dropping demos, interactive learning labs, and mind-bending surprises to help set your competitive edge. This is a city built just for you, connected by solutions and inspired by possibility. 

What Trainings Does Liveworx Offer?

LiveWorx offers full-day training courses on Mondays and Thursdays at an additional cost to registered attendees. If you are a registered VIP-Pass holder, you are eligible for a complementary 2-hour training class, offered Wednesday.  For a complete list of available training sessions, please visit the Training page.

If you’re already registered, login in here, and select “Purchase Registration Items” to add a training to your registration.  

NOTE: New registrants will see this as part of your registration process. 

Are Trainings an Additional Fee Beyond LiveWorx Registration?

All full day training sessions offered on Monday and Thursday are an additional fee.  Please see the Training page for details.

How Do I Register For Training?

Reserving a spot in the training sessions will be part of the overall registration process or done through your existing registration by logging back into your account and choosing your sessions when they are available in February 2017. An email will be sent to registrants to alert you when these training sessions are available.

Can I Sign-Up for Multiple Training Courses?

Yes, if you are interested in more than one topic you are welcome to take advantage of multiple training sessions.

What is the Cancellation Policy for Training?

Cancellations must be complete by May 1, 2017. We will not offer refunds after this date.

Please Note: We reserve the right to cancel a course you may have registered for if attendance does not warrant the offering of the course. We will notify registrants of any cancellations one month prior to the event.

Can I Make a Change to My Registration for a Course?

Yes. If you need to make a change to your registration, please email concierge@liveworx.com

NOTE: We cannot guarantee a spot in another course if you request a change, but we will do our best to accommodate. 

Mobile App

Will LiveWorx offer a mobile app?

LiveWorx will offer a downloadable mobile app in April for registered attendees. It will be used as an interactive way to enhance the on-site LiveWorx experience, engage with other attendees, receive event updates & local discounts. You will be notified when it is available on the App Store and Google Play. We recommend using an Apple or Android device for the best user experience.

Community

Can I Network With Other Attendees Before LiveWorx Starts?

Yes. LiveWorx offers many ways for you to network with other attendees before the event.  

  • LIVEWORX BLOG – Receive updates about trending technologies, speakers, and more.  
  • SOCIAL MEDIA – Join a discussion with other LiveWorx attendees about the event.  
  • PTC COMMUNITY – Meet PTC technology users and community members. Discuss latest updates on ThingWorx, Creo, Windchill, and more! 

Sponsors & Partnerships

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How Can I Become A Sponsor of LiveWorx 2017?

For information on our sponsorship opportunities, please visit our Sponsors page.

For specific questions, please contact Dave Burnell at dburnell@liveworx.com

Miscellaneous

What Networking Opportunities are Available?

LiveWorx 2017 will offer many networking opportunities where attendees can expect the following and more:

• Xtropolis Expo Hall: The Expo Hall floor is our major point of networking whether a peer to peer conversation or taking advantage of the live demonstrations where you can strengthen your relationships with likeminded industry contacts.
• Industry Meet Ups: Based on industry interest meet up with attendees with similar interests at designated times and locations in Boston.
• Designated Breaks, Lunches and Receptions: Many of our attendees use these designated times to meet with peers, interact with product experts, and build on those familiar relationships our returning attendees value. 

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