Service Transformation

Evolve Your Service Business

Learn how to leverage the latest technologies impacting service delivery, through case studies, panels, networking events and more.
This agenda is subject to change.

Print Agenda

Mon, June 10

9:00 AM – 10:00 AM

ST127B: Keynote: Delight Your Customers with Optimized Service Delivery

Capgemini, IFS, PTC

10:00 AM – 11:00 AM

ST129CA: Service Disruption Demands Innovation and New Value Proposition in Service Life-Cycle Management

Case Study

IDC

11:15 AM – 12:30 PM

ST133P: Expert Panel: Service Parts Management Best Practices

Panel Discussion

Barkawi Management Consultants, Applied Materials, Philips Healthcare, Hitachi Vantara Corporation, Honeywell

1:15 PM – 2:00 PM

ST123B: Workforce Transformation for Global Planning

Dell EMC

2:15 PM – 3:15 PM

ST124B: Pushing the Service Envelope with Predictive Analytics

SimAcumen LLC, PTC, Microsoft

3:30 PM – 4:15 PM

ST126B: Keeping Pace With Technology: Succeeding With Service Parts Management

Servizzio

3:30 PM – 4:15 PM

AD5B: Starting your Digital Engineering Journey: A&D Symposium General Session

ANSYS, PTC

4:30 PM – 5:15 PM

ST128CA: Service Parts Pricing Strategy & Best Practice

Case Study

Barkawi Management Consultants

4:30 PM – 5:15 PM

ST219B: Operational Excellence Through Service Parts Optimization

IFS, US Coast Guard, Capgemini, Pratt & Whitney, PTC

4:30 PM – 5:30 PM

ST720B: Machine Learning: Accelerating Service Parts Optimization

Southwest Airlines, Lam Research, PTC

5:45 PM – 7:45 PM

Welcome Reception

Join us for LiveWorx Around the Block!

Tue, June 11

7:30 AM – 8:30 AM

Breakfast

Enjoy breakfast and Ignite TalX in Xtropolis

8:15 AM – 9:30 AM

PTC Opening Keynote - Jim Heppelmann

General Session

9:30 AM – 10:30 AM

Demo Power Hour

Head over to Xtropolis for a Demo Power Hour

10:30 AM – 11:15 AM

DT1046S: PTC Roadmap: How Industrial Companies Capitalize on Digital Transformation with Kathleen Mitford

General Session

10:30 AM – 11:15 AM

ST124B: Pushing the Service Envelope with Predictive Analytics

SimAcumen LLC, PTC, Microsoft

10:30 AM – 11:15 AM

ST241B: PLM Driven Service Transformation and Integrated Content Management

L&T Technology Services

11:30 AM – 1:00 PM

Lunch

Grab a bite to eat at Lawn on D and savor local food trucks

12:15 PM – 1:00 PM

Get your Servigistics Questions Answered

Head over to Xtropolis to speak with a Servigistics Product Manager in the Field

1:15 PM – 2:00 PM

CP134CA: Bell and Howell: Digital Transformation of Service Business

Case Study

Bell and Howell

2:15 PM – 3:00 PM

ST528B: Leveraging Existing Technical Publication Content in an AR World

EAC Product Development Solutions

3:00 PM – 4:00 PM

Demo Power Hour & Tech Tours

Head over to Xtropolis for a Demo Power Hour or a Tech Tour

4:00 PM – 4:45 PM

CP496S: Enchanted Objects: The New Vanguard for Business Connectivity, Design, and the Internet of Things with David Rose

IIoT & Smart Connected Products Track Spotlight

5:30 PM – 6:30 PM

Keynote - Peter Diamandis

General Session

6:30 PM – 7:00 PM

Demo Power Hour

Head over to Xtropolis for a Demo Power Hour

7:00 PM – 9:00 PM