Service leaders who effectively harness technology can radically transform their aftermarket businesses. The benefit is significant: On average, manufacturers capture $12 in service revenue for every dollar from equipment sales. You’ll find the latest on new service technologies at LiveWorx, the premier event for organizations striving to accelerate their aftermarket businesses.
Below is a sampling of the breakout sessions you'll find in the Service Transformation Track at LiveWorx:
How to Successfully Grow Your B2B Service and Solutions Business
Monday, June 18th | 12:30pm - 1:15pm
During this track spotlight, Wolfgang Ulaga will share best practices and insights gained from working with dozens of manufacturers on defining and implementing their service growth strategy. He will describe the 12-step hands-on roadmap to successfully grow your B2B service and solutions business introduced in his book, Service Strategies in Action (S2iA). Following these 12 steps has empowered many manufacturers to deliver next-generation service.
Strategic Pathways to Advanced Services: Exploring The Barriers and Accelerators of Service Transformation
Tuesday, June 19th | 11:00am - 11:45am
Presented by Professor Tim Baines, this workshop will share insights distilled from international leaders in the adoption of advanced services and will do so using innovative learning methods that help to elicit shared experiences from the participants.
Expert Panel: Best-in-Class Service Parts Management
Tuesday, June 19th | 1:15pm - 2:00pm
Industry leading manufacturers acknowledge the imperative of managing their service business efficiently. Inefficient service parts management can devastate the bottom line and frustrate customers when products are down and service parts are unavailable. Join a collective of thought leaders as they share their experiences and service parts management best practices.
Moving From a Place to a Pace: Succeeding with Service Parts Management
Tuesday, June 19th | 4:15pm - 5:00pm
Over the last 5 years, the available functionality of Service Parts Management (SPM) has leaped forward. For many long-established users, often their planners have not matured in their capabilities and knowledge at the same pace. In this session, learn how Komatsu North America used foundational training to drive a long-term operational improvement initiative to drive results.
Improving Service by Extending Digitalization Projects Downstream
Wednesday, June 20th | 10:30am - 11:15am
Technicians routinely rely on service information to troubleshoot and fix equipment that your customers depend on, making the quality and accuracy of service content critical to your success. This session explains how to efficiently use engineering content available in the PLM system to create service information for service technicians and other service network users including interactive service procedures and associative service BOMs for strengthened change control and reduced latency of updates to the field.