Liveworx | Carmen Kubo

Featured Guests

Carmen Kubo

Sr. Manager of Global Spares Planning, Hitachi Vantara

Carmen is an exceptional service leader with a distinguished career. Under Carmen’s leadership, Hitachi Vantara has found itself in a much better competitive position due to her team's success deploying service parts optimization best practices and innovative techniques. Prior to Hitachi Vantara, Carmen has experience working for Sun Microsystems, Apple and BlueArc. Business success and accomplishments aside, Carmen has a jubilant sense of humor and a one-of-a-kind personality.

Session Track: Service Transformation

Tuesday, June 9 3:00 PM - 3:45 PM LiveWorx Virtual On-Demand

ST1772B - Hitachi Vantara's Commitment to Extraordinary Service

Hitachi Vantara operates an extensive service division that ensures its customers’ data systems remain up and running. The division includes a service parts planning organization that supports 45,000 site IDs in 110 countries, covering 14 million assets as a whole. Carmen Kubo leads a team of just 6 specialists tasked with ensuring critical customer SLAs are met. Trusting in modern service parts optimization technology and techniques has led to many benefits including fully automating the entire customer geo-coding process via Google maps, reduction of service parts supply chain overhead by 20% and improving planning for future orders while delivering the highest service levels at minimal costs. Under Carmen’s leadership they are not standing still. Learn how an upgrade to Servigistics version 12.0 and deployment of Multi-echelon Optimization is paving the way forward to exceed their customers’ expectations and deliver extraordinary service!

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Jim Heppelmann

President & CEO, PTC

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