Don Bullock

VP of Customer Support Operations, Bell and Howell

Don Bullock is VP of Customer Support Operations at Bell and Howell, a leading global provider of multi-channel communications and commerce solutions. In his 30-year tenure at the company, Don has played a key role in building a world class service organization including 24/7 call center, technical support team, network operations center, award winning training team, and customer support infrastructure. Don has evangelized Internet of People and Things at Bell and Howell over the years and is a key sponsor of PTC's ThingWorx project.

Session Details

Monday, June 18 10:30 AM - 11:15 AM 204 B

s653 - Transforming The Service Organization Powered By Data and Internet of People and Things

This session will explore how Bell and Howell is building the next-gen service organization powered by data and Internet of People and Things. Bell and Howell is focused on innovation and creating next-generation solutions and services for their customers. By leveraging the IoT for smart, connected service, service organizations can solve problems before the customer knows they exist which adds tremendous value to service operations. Bell and Howell will present on how they deliver high-quality services and more robust IoT-enabled solutions for its customers, all leveraging one platform that can handle everything from connecting the device to building applications, to analyzing data.

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