Speakers

Dr Haroon Abbu

VP, Data Analytics & Sales Operations, Bell and Howell

Dr. Haroon Abbu is VP of Data Analytics and Sales Operations at Bell and Howell, a leading global provider of multi-channel communications and commerce solutions.

Haroon is an accomplished leader with 20 years’ experience in strategy, data analytics, and deployment of digital technologies that transform business processes and core competencies. Haroon has expertise in implementing and integrating enterprise applications and streamlining processes and tools to continually achieve operational efficiencies.

He recently earned executive doctoral degree from Lubin School of Business, Pace University, NY with a dissertation focused on the role of market orientation in effectively managing physical to digital convergence and transformation within firms. Haroon has published and presented his research at both academic and professional associations.

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Currently working on IoT and next gen Data Analytics at Bell and Howell so that we can serve customers better and monetize some of the greatest assets we have in the company

Session Details

Monday, June 18 11:30 AM - 12:15 PM 204 B

s608 - Bell and Howell: Service & Retail Innovation with Next-Gen IoT

Bell and Howell transformed its service organization by enabling remote monitoring and service of its connected industrial mechatronic machines. They selected ThingWorx as the foundation of an innovative, next-generation IoT-enabled offering designed to further optimize service capabilities for all of its OEM service partners.

Discover how Bell and Howell got up and running in 8 weeks with the ThingWorx Industrial Innovation Platform and how they created the PackRobot: an autonomous self-service retail click and collect package retrieval system that allows customers to pick up their online orders in a matter of seconds by scanning a code on their smartphone.

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Monday, June 18 10:30 AM - 11:15 AM 204 B

s653 - Transforming The Service Organization Powered By Data and Internet of People and Things

This session will explore how Bell and Howell is building the next-gen service organization powered by data and Internet of People and Things. Bell and Howell is focused on innovation and creating next-generation solutions and services for their customers. By leveraging the IoT for smart, connected service, service organizations can solve problems before the customer knows they exist which adds tremendous value to service operations. Bell and Howell will present on how they deliver high-quality services and more robust IoT-enabled solutions for its customers, all leveraging one platform that can handle everything from connecting the device to building applications, to analyzing data.

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