Business Transformation Director, Fellow, PTC
Ed is known fondly as the Godfather of service parts optimization having designed the first commercial service parts management solution in 1990. He has an unprecedented three decades of expertise and perspective in supply chain and service management, especially in parts optimization. Ed is well known for his strategic thinking and dynamic communication skills which allow him to simplify complex concepts. His contributions have helped industry leaders dramatically transform their service business with significant results, particularly those using Servigistics – the industry-leading service parts optimization solution. He has held consultative positions at Oliver Wyman and Accenture where he leads high profile projects to innovate and redesign service management. His specialties include Service parts management, maintenance repair, and overhaul, real-time visibility, supply chain optimization, strategy, and product management.
Ed has a Bachelor of Applied Science degree from Saint Bonaventure University and an MBA in Operations Management, Finance from the University of Rochester – Simon Business School.
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