Giovane de Luca

Digital Transformation Coordinator, RHI Magnesita

PLM and Digital Transformation Lead

Session Track: PTC Product Day

Times for this session to be announced soon

PD1521CU - Enabling Smart PLM Collaboration with ThingWorx Flow

Enabling collaboration between enterprise systems can be a cumbersome task. Simple requirements to integrate the process areas like Marketing, Sales and Engineering can lead to long time gathering requirements, understanding each system APIs, building and validating infrastructure, developing and testing.

RHI Magnesita is a Refractory Company that tailors its products to customer-specific needs, using an Engineering to Order Process: Leads are collected by Sales and once they are materialized the Engineering team has to refine the project to understand deadlines, costs and work on the designs. This flow of information used to be handled by two different systems: Microsoft CRM Dynamics 365 and Windchill, leading users to lose efficiency and agility by entering information manually in two different systems.

Thingworx Flow was used to simplify this scenario and easily build collaboration between PLM and CRM using the out of the box Dynamics 365 Connector.

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