Speakers

Gregory Apker

Staff Data Scientist, Illumina Proactive, Illumina

Session Track: IIoT & Smart Connected Products

Wednesday, June 12 10:00 AM - 10:45 AM 106

CP3745CU - Transforming the Service Experience: An AI-Powered Approach to Proactive Service

Illumina is a global leader in genomics whose innovative solutions are fueling groundbreaking advancements in the analysis of genetic variation and function. In its efforts to deliver the highest level of quality and reliability to its customers, Illumina is leveraging connected device data to transform the service experience from reactive to proactive. In this session we will explore our implementation strategy, metrics used to measure success, how we leverage ThingWorx to enable front line support, and our approach to data science.

Learn More

Browse the Keynote Speakers

Apply as a Speaker

Apply Today

Why Wait?

Register Now

Close form

In a hurry?

Don't have time to check out everything that LiveWorx has to offer? Sign up for an email reminder to visit again later!

Close form

Become a LiveWorx Insider

Don’t miss out on the latest updates and event offerings.