Gregory Apker

Staff Data Scientist, Illumina Proactive, Illumina

Session Track: IIoT for Products & Service

Wednesday, June 12 10:00 AM - 10:45 AM 106

CP3745CU - Transforming the Service Experience: An AI-Powered Approach to Proactive Service

Illumina is a global leader in genomics whose innovative solutions are fueling groundbreaking advancements in the analysis of genetic variation and function. In its efforts to deliver the highest level of quality and reliability to its customers, Illumina is leveraging connected device data to transform the service experience from reactive to proactive. In this session we will explore our implementation strategy, metrics used to measure success, how we leverage ThingWorx to enable front line support, and our approach to data science.

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