The new reality in today’s connected world is all about intelligence. While the Internet of Things (IoT) has shown tremendous potential to the field service industry for some time, companies often stop at connecting devices. This leaves true benefits under-realized to the field service organization; it’s not just the data from sensors that is needed, but insights from data that is actionable. Insights that manufacturers can use to create new services, new sales opportunities, and to ultimately build a new kind of relationship with customers. This is the core of what digital transformation is all about.