Joe Lang

Vice President Service Technology and Innovation, Comfort Systems USA

Joe Lang joined and served as a Service Vice President for Comfort Systems USA from 2008-2016. In 2017 he took on the role of Vice President of Service Technology and Innovation. This role encompasses identifying and implementing technology and digital information to advance the customer experience of service operations in the commercial HVAC/R industry. Prior to joining Comfort Systems USA, he held roles of Branch Manager, Senior Service Manager, Sales Manager and Service Sales for York International and Johnson Controls. Joe attended Purdue University and received B.S degrees in Industrial Education and Industrial Technology.

Session Track: Service

Tuesday, May 16 1:55 PM - 2:25 PM 208

SE1860B - Just Do It: Start Using Your Service Data Today, Regardless of Quantity or Quality

Considering today’s customer expectations for on-demand service, it's time to shift your strategy to focus on reducing unnecessary service visits and boosting remote resolutions. But how do you begin using data to drive these better service outcomes, no matter your level of data-savviness? Join Joe Lang, Comfort Systems’ VP of Service, for a closer look at the importance of starting with whatever data you have to create a baseline for improvements.

Browse the Keynote Speakers

Jim Heppelmann

Chief Executive Officer, PTC

Steven Johnson

Bestselling Author & Host of PBS six-part series: How We Got To Now

Alex Honnold

Professional Climber & Environmentalist

Kelly Corrigan

Best-Selling Author, Breast Cancer Survivor, Host of the PBS series Tell Me More

Jimmy Chin

Professional Climber, Skier, Photographer, and Director

Dierks Bentley

Country Star & Double Platinum Album Artist

Get 2023 Updates

Learn More

In a hurry?

Don't have time to check out everything that LiveWorx has to offer? Sign up for an email reminder to visit again later!

Email Address

Country

I acknowledge that my personal details will be processed in accordance with PTC's privacy policy and that they may be shared with PTC Inc.'s subsidiaries and members of the PTC Partner Network for the promotion of PTC's products and associated services.*

Maiden Name

Become a LiveWorx Insider

Don’t miss out on the latest updates and event offerings.