Kathy Billinghurst

Senior Manager, Barkawi Management Consultants

Session Track: Service Transformation

Monday, June 10 4:30 PM - 5:15 PM 254B

ST128CA - Service Parts Pricing Strategy & Best Practice

For durable goods manufacturers to stay competitive in evolving global markets they need a nimble and holistic service parts pricing strategy. To be considered best-in-class, pricing organizations must be able to respond to competitive pricing trends, part lifecycle considerations and geographical dynamics. All this while managing numerous technical integrations, corporate objectives, and business goals.

During this session Jon Utterback, Vice President, North America and Kathy Billinghurst, Senior Manager, both with Barkawi, a Genpact Company explore what a modern service parts pricing strategy should consist of, the benefits of advanced service parts pricing technologies and discuss where they see the evolution taking them next.

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