Matt Boyd

Director, Medtronic

Matt is a director at Medtronic and leads the Medtronic Equipment Service Council, a team tasked with establishing standards for best-in-class service across the global organization.

Session Track: IIoT & Smart Connected Products

Wednesday, June 12 10:00 AM - 10:45 AM 205A Video

CP625CU - Medtronic’s Journey to IoT-Enabled Remote Service for Medical Devices

There is huge potential value in using IoT for servicing products in the field. Companies can improve customer satisfaction and control service costs by leveraging remote service and monitoring, and understanding how products actually perform in field settings.

But there are unique challenges for medical device companies with a connected service vision, including connectivity into devices that are used in life-critical procedures like human surgery.

Learn how Medtronic, the world’s largest medical device manufacturer, used the ThingWorx platform to establish smart, connected medical devices and transform their Field Service organization to a Remote Service organization, driving substantial economic benefit and operational improvement.

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