A Business-IT professional with deep Aftermarket Supply Chain domain understanding and thorough technology skills. 20 years of experience in leading, ideating and successfully executing large IT initiatives in evolving environments. Shishir leads Service Parts Optimization practice and is part of the group managing Service Journey including smart connected aftermarket solutions. Prior to PTC, Shishir has been leading IT initiatives of few of the large Fortune 500 companies. Having seen the evolution of aftermarket industry from merely a cost center into a critical competitive differentiator, Shishir believes that the IOT solution maturity, customers’ demand for immediate service and overall market conditions are driving OEMs towards Connected Solutions.
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The Servitization phenomenon is raising the bar for aftermarket services. With modern connected supply chain solutions, manufacturers can scale up their service levels without investing in larger warehouses