Speakers

Tim Gruidl

President, Fishbowl Solutions

As the President and founder of Fishbowl Solutions, Tim has been the driving force behind its success since 1999. Tim’s expertise delivering content management, digital workplaces, enterprise search, mobile applications, and digital assistants have paved the way for the company’s growth and innovation. Tim continues to set the vision for Fishbowl’s future and invests in the development of every Fishbowl employee.

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PTC's Augmented Reality integrated with Google Enterprise Cloud Search enables AI and ML for faster product innovation and Customer Support

Session Track: AR/MR/VR

Tuesday, June 11 1:30 PM - 1:45 PM SILENT STAGE

AR959I - Field Service Automation through PTC Vuforia Augmented Reality, Oracle Chatbots, and 360 Enterprise search

Field service is ready to be automated. Each year companies spend billions training service technicians and making sure their training programs comply with regulations. Furthermore, the field service workforce is quite mature, and as these service technicians retire they will take with them years of knowledge. How can these problems be solved and field service automated? Come hear from Fishbowl Solutions’ president, Tim Gruidl, as he shares how combining augmented reality, chatbots, and enterprise search can automate training and product/part service repair for field service technicians. Tim will detail how PTC Vuforia, Oracle chatbots, and 360 enterprise search from Google or Mindbreze together provide augmented viewing and enterprise part searching, as well as a conversational interface to order parts. Tim will share use cases on how these integrated technologies can reduce the time, effort, and cost of traditional field service training and product service repair.

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