Wes Tomer

Augmented Reality Training Specialist, Atlas Copco VTS

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Wes has a strong background working with 3D CAD as a Mechanical Designer. From there he transitioned to lead an international program to bring Augmented Reality training to service technicians. He has focused on change management and adapting software. He creates training for the HoloLens 2 using JavaScript, Creo Illustrate and Vuforia Studio, and is training others to do the same. The result is self-guided learning where a technician can learn to physically tear down a vacuum pump and rebuild it.

Wes is inspired by the incredible user interface already built into the physical world. Instead of clicking a mouse on a 2D object, it is more natural to reach out and touch a 3D object. Everyone has personal inspiration. Jesus Christ has designed an amazing interface for humans to explore, with clear empathy for the end user. This enables exploratory learning, which is the foundation of science and technology. This same empathy for the end-user and creativity in design are essential to good UI. This is especially true of Augmented Reality.

Session Track: Augmented Reality

Tuesday, June 9 10:00 AM - 10:45 AM On-Demand Library

AR1712CU - Modernizing Technician Training with Augmented Reality

Atlas Copco Vacuum Technique produces vacuum pumps and systems that are essential in a wide range of applications such as thin-film coating, mass-spectrometry, solar technology, steel-degassing, and food packaging. Manufacturing, sales, and distribution centers cover multiple brands and a vast range of products requiring service.

Service technicians are spread across the globe in teams to maintain and repair a wide range of vacuum pumps. There is an ever-increasing need for training as new products are developed more rapidly. Traditional training methods require an instructor in a classroom setting, but Atlas Copco has added augmented reality (AR) training to provide a more modern, flexible solution. Self-paced AR training enables technicians to delve deeply into the content to gain a better understanding of products. It allows them to get 3D in-context guidance without having an instructor in the room, and learn while having their hands free to work on the physical product.

Join this interactive session to learn more about how Atlas Copco is using Augmented Reality in its service business.

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Mike Campbell

Executive Vice President & General Manager of Augmented Reality, PTC

Sarah Reynolds

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Michael Ekbundit

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Wes Tomer

Session Track: Augmented Reality

AR1712CU - Modernizing Technician Training with Augmented Reality