June 10-13, 2019

Servigistics Symposium

Modern Service Parts Optimization

The World’s Largest and Most Respected Service Parts Management Symposium


June 10, 2019


Boston Convention & Exhibition Center

415 Summer St., Boston, MA



Presented In Partnership With

About the Symposium

In today’s fast-paced experience economy, customers demand so much more from manufacturers and the products they purchase, operate or use. Your customers don’t just want your products – they want outcomes, experiences and only the best service experience will suffice.

Having the right part in the right place at the right time for the right price has never been more important! Service has evolved, and the evolution of service is all about the delighted customer. The inventory reduction mantra is no longer sufficient on its own. If you are celebrating about improved warehouse fill rates, inventory turns or other internal metrics alone you are missing the point. Your goals and objectives must revolve around delighting your customer. Focus on the customer, set business objectives, deploy modern service parts optimization tools and inventory reduction becomes an outcome of the greater improvement.

At the Servigistics Symposium we will celebrate modern innovations in service parts optimization and the organizations taking service parts management beyond the status quo. We’ll gather the largest body of service parts management and service parts pricing practitioners, strategists, subject matter experts in the world. This symposium is anchored in best practice and designed for interaction, exchanging ideas and knowledge transfer. It is the single greatest opportunity each year for service parts planners, managers and executives to network, educate, get inspired and innovate your service parts management business.

To attend the Servigistics Symposium hosted at LiveWorx 19, please complete your registration through the LiveWorx registration portal. See you in Boston!

Guest Speakers

Jim Heppelmann - Keynote Speaker

President & CEO, PTC

Peter Diamandis - Keynote Speaker

Founder, Executive Chairman, XPRIZE Foundation and Executive Founder and Director, Singularity University

Pattie Maes - Keynote Speaker

Professor of Media Arts and Sciences/Director, Fluid Interfaces Group, MIT

Mario Armstrong - Master of Ceremonies

Digital Lifestyle Expert


Time TBD

Embraer: A Legacy of Innovation with Service Parts Optimization

Johny Castro and Rodrigo Pinto, Embraer Service and Support

For over 45 years Embraer has achieved success in manufacturing executive jets, commercial aviation and security & defense aircrafts. Over the last 10 years they have gone on an exciting service journey to better support their clients. Implementing Servigistics (with Multi-Echelon Optimization) has been a transformative and successful part of that journey.During this session Johny Castro and Rodrigo Pinto will describe their strategic use of Servigistics and where they see this journey taking them in the future.

Time TBD

Expert Panel: Service Parts Management Best Practices

Moderator: Mike Landry, President, North America, Barkawi, a Genpact Company; Panelists: Carmen Kubo, Manager, Global Spares Planning, Hitachi; Vantara Shrinaath Chidambaram, Director, Strategic Planning Global Customer Services, Philips Healthcare and Chris Huey, Sr. Director of Spares Planning, Applied Materials

Industry leading manufacturers acknowledge the imperative of managing their service business efficiently. Inefficient service parts management can devastate the bottom line and frustrate customers when products are down and service parts are unavailable. Join a collective of thought leaders as they share their experiences and service parts management best practices.

Time TBD

Keeping Pace With Technology: Succeeding With Service Parts Management

Traci White and Sanjay Jagdale, Servizzio

Over the last five years, the available functionality of Service Parts Management (SPM) has leaped forward. For many long-established users, often their planners have not matured in their capabilities and knowledge at the same pace. In this session, learn how industry leaders use foundational training to drive a long term operational improvement initiative to drive results.

Time TBD

HPE: High Tech Inventory Optimization

Danny Berry and Derrick Schindler, HPE

In the fast-paced high tech industry, every decision is critical to ensure you meet your obligations to customers and partners. To ensure equipment availability, it is imperative that your service supply chain is efficient. During this session Derrick Schindler, HPE will share how they are successfully empowering their team of service parts planners with the decision support tool, Servigistics.

Time TBD

Workforce Transformation for Global Planning

Gentry Pate, Global Supply Chain Director, Dell EMC

The pace of innovation and disruptive change in the electronics and high-tech industry is feverous. To succeed and delight customers, organizations must be nimble, efficient and proactive. In a market ripe with competition, Dell EMC has a legacy of leadership. How does service parts management contribute to their success? Join this session as Gentry Pate, Global Supply Chain Director, shares lessons learned and best practices including strategically scaling a global service parts planning organization, transforming workforce from regional to global planning roles to support global processes, maximizing planner productivity through technology and business planning to meet customer commitments, and the journey to end to end automation for purchase order, network replenishment, intermittent model improvements and network optimization.

Time TBD

Keynote: Delight Your Customers with Optimized Service Delivery

Leslie Paulson, General Manager, Servigistics Business Unit; Marne Martin, President, IFS Service Management Business Unit & CEO of WorkWave and David Williams, Principal, Capgemini

In today’s fast-paced experience economy, customer expectations are soaring. There is no margin for error! Only the best service experience will suffice to delight your customers. To profitably deliver world-class service requires commitment, ambition and investment. To maximize your investments, you must ensure service parts availability. During this keynote Leslie Paulson will explore several innovative service milestones achievements and suggest the areas ripe for the next wave of innovation & disruption due to digital transformation. She will be joined by subject matter experts, innovative industry leaders, and analysts who have a keen eye trained on what’s happening now with guidance to capitalize on future innovations.

Time TBD

Service Parts Pricing Strategy & Best Practice

Jon Utterback, Vice President, North America, Barkawi, a Genpact Company and Kathy Billinghurst, Senior Manager, Barkawi, a Genpact Company

For durable goods manufacturers to stay competitive in evolving global markets they need a nimble and holistic service parts pricing strategy. To be considered best-in-class, pricing organizations must be able to respond to competitive pricing trends, part lifecycle considerations and geographical dynamics. All this while managing numerous technical integrations, corporate objectives and business goals. During this session Jon Utterback, Vice President, North America, Barkawi, a Genpact Company will explore what a modern service parts pricing strategy should consist of, the benefits of advanced service parts pricing technologies and discuss where they see the evolution taking them next.

Time TBD

IDC Innovation Analysis: Service Parts Management

Aly Pinder Jr, Program Director, Service Innovation & Connected Products, IDC

Agenda is subject to change.

Service Parts Management Industry Meetup

Tuesday, June 11 | 7-9pm

Enjoy complimentary refreshments and appetizers in Boston’s Seaport District while continuing discussions with colleagues about topics covered during your day.

A&D Symposium Pricing

All Access Pass

4 Days | June 10 – 13

Rate $1299 Save $200 off retail price of $1499 until May 8, 2019

Register Now


Includes These Benefits

  • All Breakout Sessions

  • All Main Stage Keynotes & Spotlight Presentations

  • Xtropolis (Expo Hall) Including Ignite Sessions, Tech Demos & More

  • Meals (Breakfast, Lunch, Snacks)

  • Monday Evening Welcome Reception

  • Mix @ 6 Tech Party

  • Daily Happy Hours

  • User Experience (UX) Lab

  • ** Eligible to Register for All Day or Half Day Training

  • ** Denotes Additional Cost

4 Days | June 10 – 13

Rate $1599 Save $300 off retail price of $1899 until May 8, 2019

Register Now


Includes Everything In All Access, Plus...

  • Access to Westin Waterfront (Subject to Availability)

  • Express Check-In and Concierge at On-site Registration

  • Preferred Seating for All Main Stage Keynotes & Breakouts

  • Meet & Greet Opportunities with Select Keynote(s) & Celebrities On-site

  • Access to Xtropolis DeluX Lounge & Concierge (Includes Express Food & Beverage Access, Premium Bar, Swag Materials, Intimate Meeting Space)

  • Complimentary Training - Includes (1) Two Hour Training

  • LiveWorx Tech Shop Discounts


Email brhoton@ptc.com if you have any questions or need additional information.

Register Now!

Close form

In a hurry?

Don't have time to check out everything that LiveWorx has to offer? Sign up for an email reminder to visit again later!

Close form

Become a LiveWorx Insider

Don’t miss out on the latest updates and event offerings.