Modern Service Parts Optimization
The World’s Largest and Most Respected Service Parts Management Symposium
June 10, 2019
Boston Convention & Exhibition Center
415 Summer St., Boston, MA
Presented In Partnership With
Servizzio addresses the need for service-specific training for planners that goes beyond the available software-centric training courses offered by the software vendors.
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Barkawi Management Consultants
Barkawi Management Consultants is a specialized management consultancy. This strict focus leads to excellent and long-lasting results in projects with specific challenges. Living the corporate values is the basis of our actions - "tackling and doing" - with which we support client's pursuit of excellence. "No decision without well-founded figures and analyzes" - that shapes our work.
Servigistics is the industry leading service parts optimization solution. Increase uptime and availability while improving operational excellence.
IFS is a leading global provider of enterprise software for customers who manufacture and distribute goods, maintain assets, and manage service-focused operations
Intellicus is a BI product company, founded in 2004. At Intellicus, we have a passion to deliver a world class BI and analytics experience to all our users. Our customizable and modular solution has made us the product of choice for more than 14,000 large & small scale enterprises across the globe. Our flexible architecture and robust integration framework has won major OEM relationships with leading ISVs. We have 50+ ISV partners who sell Intellicus either standalone or embedded in their products, and also implement it for their customers.
About the Symposium
In today’s fast-paced experience economy, customers demand so much more from manufacturers and the products they purchase, operate or use. Your customers don’t just want your products – they want outcomes, experiences and only the best service experience will suffice.
Having the right part in the right place at the right time for the right price has never been more important! Service has evolved, and the evolution of service is all about the delighted customer. The inventory reduction mantra is no longer sufficient on its own. If you are celebrating about improved warehouse fill rates, inventory turns or other internal metrics alone you are missing the point. Your goals and objectives must revolve around delighting your customer. Focus on the customer, set business objectives, deploy modern service parts optimization tools and inventory reduction becomes an outcome of the greater improvement.
At the Servigistics Symposium we will celebrate modern innovations in service parts optimization and the organizations taking service parts management beyond the status quo. We’ll gather the largest body of service parts management and service parts pricing practitioners, strategists, subject matter experts in the world. This symposium is anchored in best practice and designed for interaction, exchanging ideas and knowledge transfer. It is the single greatest opportunity each year for service parts planners, managers and executives to network, educate, get inspired and innovate your service parts management business.
To attend the Servigistics Symposium hosted at LiveWorx 19, please complete your registration through the LiveWorx registration portal. See you in Boston!
Jim Heppelmann - Keynote Speaker
President & CEO, PTC
Peter Diamandis - Keynote Speaker
Founder, Executive Chairman, XPRIZE Foundation and Executive Founder and Director, Singularity University
Pattie Maes - Keynote Speaker
Professor of Media Arts and Sciences/Director, Fluid Interfaces Group, MIT
Mario Armstrong - Master of Ceremonies
Digital Lifestyle Expert
9:00 AM - 10:00 AM
Keynote: Delight Your Customers with Optimized Service Delivery
Leslie Paulson, General Manager, Servigistics Business Unit; Marne Martin, President, IFS Service Management Business Unit & CEO of WorkWave; and David Williams, Principal, Capgemini
In today’s fast-paced experience economy, customer expectations are soaring. There is no margin for error! Only the best service experience will suffice to delight your customers. To profitably deliver world-class service requires commitment, ambition and investment. To maximize your investments, you must ensure service parts availability. During this keynote Leslie Paulson will explore several innovative service milestones achievements and suggest the areas ripe for the next wave of innovation & disruption due to digital transformation. She will be joined by subject matter experts, innovative industry leaders, and analysts who have a keen eye trained on what’s happening now with guidance to capitalize on future innovations.
10:00 AM - 11:00 AM
Service Disruption Demands Innovation and New Value Proposition in Service Life-Cycle Management
Aly Pinder Jr, Program Director, Service Innovation & Connected Products, IDC
Manufacturers and service organizations are at a critical moment of disruption and transition. Business-to-business (B2B) customers are demanding more consumer-like experiences and better visibility into the service experience than ever before. In this session, learn how manufacturers and service organizations are leveraging technology to transform service life-cycle management (SLM) and deliver enhanced experiences through service parts management (SPM).
11:15 AM - 12:30 PM
Expert Panel: Service Parts Management Best Practices
Moderator: Mike Landry, President, North America, Barkawi, a Genpact Company; Panelists: Carmen Kubo, Manager, Global Spares Planning, Hitachi; Vantara Shrinaath Chidambaram, Director, Strategic Planning Global Customer Services, Philips Healthcare and Chris Huey, Sr. Director of Spares Planning, Applied Materials
Industry leading manufacturers acknowledge the imperative of managing their service business efficiently. Inefficient service parts management can devastate the bottom line and frustrate customers when products are down and service parts are unavailable. Join a collective of thought leaders as they share their experiences and service parts management best practices.
1:15 PM - 2:00 PM
Workforce Transformation for Global Planning
Gentry Pate, Global Supply Chain Director, Dell EMC
The pace of innovation and disruptive change in the electronics and high-tech industry is feverous. To succeed and delight customers, organizations must be nimble, efficient and proactive. In a market ripe with competition, Dell EMC has a legacy of leadership. How does service parts management contribute to their success? Join this session as Gentry Pate, Global Supply Chain Director, shares lessons learned and best practices including strategically scaling a global service parts planning organization, transforming workforce from regional to global planning roles to support global processes, maximizing planner productivity through technology and business planning to meet customer commitments, and the journey to end to end automation for purchase order, network replenishment, intermittent model improvements and network optimization.
2:15 PM - 3:15 PM
Pushing the Service Envelope with Predictive Analytics
Amol Adgaonkar, Director of Business Strategy, Microsoft; Dr. Andrea Lobo, CEO SimAcumen; and Vinod Arekar, Service Supply Chain Expert, PTC
The advent of IoT technology and advancements in machine learning have brought Predictive Analytics from academia to the real world. Failure Prediction is a primary use case for Predictive Analytics, which aims to reduce machine downtime for the customer. Can it also help the OEM? In this session, we will discuss how Predictive Analytics can be leveraged as part of a digital transformation strategy creating win-win for both customer as well as the OEM.
3:30 PM - 4:15 PM
Keeping Pace With Technology: Succeeding With Service Parts Management
Traci White and Sanjay Jagdale, Servizzio
Over the last five years, the available functionality of Service Parts Management (SPM) has leaped forward. For many long-established users, often their planners have not matured in their capabilities and knowledge at the same pace. In this session, learn how industry leaders use foundational training to drive a long term operational improvement initiative to drive results.
3:30 PM - 4:15 PM
Starting your Digital Engineering Journey: A&D Symposium General Session
General Brent Baker and Leslie Paulson, General Manager, Servigistics Business Unit, PTC; and Margaret Schmitt, ANSYS
Hear from defense industry leadership on digital engineering strategy, and the directions and programs the US DoD use to advance digital technologies in a wide spectrum of applications.
4:30 PM - 5:15 PM
Service Parts Pricing Strategy & Best Practice
Jon Utterback, Vice President, North America and Kathy Billinghurst, Senior Manager, Barkawi, a Genpact Company
For durable goods manufacturers to stay competitive in evolving global markets they need a nimble and holistic service parts pricing strategy. To be considered best-in-class, pricing organizations must be able to respond to competitive pricing trends, part lifecycle considerations and geographical dynamics. All this while managing numerous technical integrations, corporate objectives and business goals. During this session Jon Utterback, Vice President, North America, Barkawi, a Genpact Company will explore what a modern service parts pricing strategy should consist of, the benefits of advanced service parts pricing technologies and discuss where they see the evolution taking them next.
4:30 PM - 5:30 PM
Machine Learning: Accelerating Service Parts Optimization
Kale Keck, Manager, Tech Ops Supply Chain, Southwest Airlines; Adnan Qureshi, Sr. Manager Planning Systems, Lam Research; and Vipul Agrawal, VP Product Management, Servigistics, PTC
Technology is evolving rapidly and influencing the speed and direction of operational improvements. It is challenging for service leaders to keep pace with innovation. How can machine learning improve service parts management? When and how should organizations invest in machine learning programs? What is the potential business impact and anticipated results? Join this session to hear from Vipul Agrawal, Vice President, Servigistics Business Unit at PTC. Vipul will be joined by service leaders and service supply chain experts to discuss the impact of machine learning and help answer your most pressing questions.
4:30 PM - 5:15 PM
Servigistics for A&D
Agenda is subject to change.
Service Parts Management Industry Meetup
Tuesday, June 11 | 7-9pm
Enjoy complimentary refreshments and appetizers in Boston’s Seaport District while continuing discussions with colleagues about topics covered during your day.
A&D Symposium Pricing
All Access Pass
All Access Pass
4 Days | June 8 - 11
Includes These Benefits
All Breakout Sessions
All Main Stage Keynotes & Spotlight Presentations
Xtropolis (Expo Hall) Including Ignite Sessions, Tech Demos & More
Meals (Breakfast, Lunch, Snacks)
Monday Evening Welcome Reception
Mix @ 6 Tech Party
Daily Happy Hours
User Experience (UX) Lab
** Eligible to Register for All Day or Half Day Training
** Denotes Additional Cost
4 Days | June 8 – 11
Includes Everything In All Access, Plus...
Access to Westin Waterfront (Subject to Availability)
Express Check-In and Concierge at On-site Registration
Preferred Seating for All Main Stage Keynotes & Breakouts
Meet & Greet Opportunities with Select Keynote(s) & Celebrities On-site
Access to Xtropolis DeluX Lounge & Concierge (Includes Express Food & Beverage Access, Premium Bar, Swag Materials, Intimate Meeting Space)
Complimentary Training - Includes (1) Two Hour Training
20% LiveWorx Tech Shop Discount