Liveworx | LiveWorx Servigistics Symposium

Servigistics Symposium

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Modern Service Parts Optimization

The World’s Largest and Most Respected Service Parts Management Symposium

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June 9-10, 2020 (by invitation only)

June 11, 2020 (open invitation)

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Boston Convention & Exhibition Center

415 Summer St., Boston, MA

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Presented In Partnership With

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About the Symposium

Today’s face-paced experience economy has customers demanding so much more from manufacturers. Customers don’t just want products, they want outcomes, experiences and only the best service will suffice.

Backordered, unavailable or incorrect parts will diminish equipment uptime and erode customer satisfaction, brand loyalty and revenue! Although service supply chains are complex, ensuring the right part in the right place at the right time has never been more important to delight your customers! Your challenge is to deliver these results cost effectively. Service has evolved and the inventory reduction mantra is no longer sufficient on its own. Your goals as an OEM must revolve around delighting your customer. Focusing on the customer, setting business objectives, deploying modern service parts optimization tools will result in greater improvement that includes inventory reduction, greater equipment uptime and availability.

Join us at the Servigistics Symposium as we celebrate modern innovations in service parts optimization and the organizations taking service parts management beyond the status quo. This will be the largest gathering of service parts management practitioners, strategists, and subject matter experts in the world. We anchor our agenda in best practice, interactive knowledge exchange making this the greatest opportunity each year for service parts planners, managers and executives to network, educate, get inspired and innovate your service parts business.

To attend the Servigistics Symposium hosted at LiveWorx, please complete your registration through the LiveWorx registration portal. More info on the 2020 event is coming soon!

2020 Speakers

Jim Heppelmann - Keynote Speaker

President & CEO, PTC

Leslie Paulson

General Manager of the Servigistics Business Unit, PTC

Mario Armstrong - Master of Ceremonies

Digital Lifestyle Expert

2020 Agenda

9:00 AM - 10:00 AM

Keynote: Delight Your Customers with Optimized Service Delivery

Leslie Paulson, General Manager, Servigistics Business Unit; Marne Martin, President, IFS Service Management Business Unit & CEO of WorkWave; and David Williams, Principal, Capgemini

In today’s fast-paced experience economy, customer expectations are soaring. There is no margin for error! Only the best service experience will suffice to delight your customers. To profitably deliver world-class service requires commitment, ambition and investment. To maximize your investments, you must ensure service parts availability. During this keynote Leslie Paulson will explore several innovative service milestones achievements and suggest the areas ripe for the next wave of innovation & disruption due to digital transformation. She will be joined by subject matter experts, innovative industry leaders, and analysts who have a keen eye trained on what’s happening now with guidance to capitalize on future innovations.

10:00 AM - 11:00 AM

Service Disruption Demands Innovation and New Value Proposition in Service Life-Cycle Management

Aly Pinder Jr, Program Director, Service Innovation & Connected Products, IDC

Manufacturers and service organizations are at a critical moment of disruption and transition. Business-to-business (B2B) customers are demanding more consumer-like experiences and better visibility into the service experience than ever before. In this session, learn how manufacturers and service organizations are leveraging technology to transform service life-cycle management (SLM) and deliver enhanced experiences through service parts management (SPM).

11:15 AM - 12:30 PM

Expert Panel: Service Parts Management Best Practices

Moderator: Mike Landry, President, North America, Barkawi, a Genpact Company; Panelists: Carmen Kubo, Manager, Global Spares Planning, Hitachi; Vantara Shrinaath Chidambaram, Director, Strategic Planning Global Customer Services, Philips Healthcare and Chris Huey, Sr. Director of Spares Planning, Applied Materials

Industry leading manufacturers acknowledge the imperative of managing their service business efficiently. Inefficient service parts management can devastate the bottom line and frustrate customers when products are down and service parts are unavailable. Join a collective of thought leaders as they share their experiences and service parts management best practices.

1:15 PM - 2:00 PM

Workforce Transformation for Global Planning

Gentry Pate, Global Supply Chain Director, Dell EMC

The pace of innovation and disruptive change in the electronics and high-tech industry is feverous. To succeed and delight customers, organizations must be nimble, efficient and proactive. In a market ripe with competition, Dell EMC has a legacy of leadership. How does service parts management contribute to their success? Join this session as Gentry Pate, Global Supply Chain Director, shares lessons learned and best practices including strategically scaling a global service parts planning organization, transforming workforce from regional to global planning roles to support global processes, maximizing planner productivity through technology and business planning to meet customer commitments, and the journey to end to end automation for purchase order, network replenishment, intermittent model improvements and network optimization.

2:15 PM - 3:15 PM

Pushing the Service Envelope with Predictive Analytics

Amol Adgaonkar, Director of Business Strategy, Microsoft; Dr. Andrea Lobo, CEO SimAcumen; and Vinod Arekar, Service Supply Chain Expert, PTC

The advent of IoT technology and advancements in machine learning have brought Predictive Analytics from academia to the real world. Failure Prediction is a primary use case for Predictive Analytics, which aims to reduce machine downtime for the customer. Can it also help the OEM? In this session, we will discuss how Predictive Analytics can be leveraged as part of a digital transformation strategy creating win-win for both customer as well as the OEM.

3:30 PM - 4:15 PM

Keeping Pace With Technology: Succeeding With Service Parts Management

Traci White and Sanjay Jagdale, Servizzio

Over the last five years, the available functionality of Service Parts Management (SPM) has leaped forward. For many long-established users, often their planners have not matured in their capabilities and knowledge at the same pace. In this session, learn how industry leaders use foundational training to drive a long term operational improvement initiative to drive results.

3:30 PM - 4:15 PM

Starting your Digital Engineering Journey: A&D Symposium General Session

General Brent Baker and Leslie Paulson, General Manager, Servigistics Business Unit, PTC; and Margaret Schmitt, ANSYS

Hear from defense industry leadership on digital engineering strategy, and the directions and programs the US DoD use to advance digital technologies in a wide spectrum of applications.

4:30 PM - 5:15 PM

Service Parts Pricing Strategy & Best Practice

Jon Utterback, Vice President, North America and Kathy Billinghurst, Senior Manager, Barkawi, a Genpact Company

For durable goods manufacturers to stay competitive in evolving global markets they need a nimble and holistic service parts pricing strategy. To be considered best-in-class, pricing organizations must be able to respond to competitive pricing trends, part lifecycle considerations and geographical dynamics. All this while managing numerous technical integrations, corporate objectives and business goals. During this session Jon Utterback, Vice President, North America, Barkawi, a Genpact Company will explore what a modern service parts pricing strategy should consist of, the benefits of advanced service parts pricing technologies and discuss where they see the evolution taking them next.

4:30 PM - 5:30 PM

Machine Learning: Accelerating Service Parts Optimization

Kale Keck, Manager, Tech Ops Supply Chain, Southwest Airlines; Adnan Qureshi, Sr. Manager Planning Systems, Lam Research; and Vipul Agrawal, VP Product Management, Servigistics, PTC

Technology is evolving rapidly and influencing the speed and direction of operational improvements. It is challenging for service leaders to keep pace with innovation. How can machine learning improve service parts management? When and how should organizations invest in machine learning programs? What is the potential business impact and anticipated results? Join this session to hear from Vipul Agrawal, Vice President, Servigistics Business Unit at PTC. Vipul will be joined by service leaders and service supply chain experts to discuss the impact of machine learning and help answer your most pressing questions.

4:30 PM - 5:15 PM

Servigistics for A&D

Agenda is subject to change.

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Service Parts Management Industry Meetup

Tuesday, June 9 | 7:30-9:30 pm

Enjoy complimentary refreshments and appetizers in Boston’s Seaport District while continuing discussions with colleagues about topics covered during your day.

Standard Pricing

Most popular pass

All Access Pass

Rate $699



Max 100 Available

Rate $999



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