Service Transformation 

Evolving Your Service Business in the Age of IoT

Service leaders who effectively harness technology can radically transform their aftermarket businesses. The benefit is significant: On average, manufacturers capture $12 in service revenue for every dollar from equipment sales. In order to capitalize on this opportunity and leverage service as a differentiator, you must successfully adopt and incorporate technologies that enable you to: predict product issues to prevent downtime and maximize availability; ensure your parts supply chain can deliver materials to the right place, at the right time, and at the lowest cost; utilize remote service capabilities to minimize on-site visits and efficiently create, manage and deliver accurate, up-to-date, digital service content. These are not flying-car scenarios — they are delivering results today. You’ll find the latest on these topics and more at LiveWorx, the premier event for leaders using technology to accelerate their aftermarket businesses.

Track Spotlight Speakers: Professor Tim Baines and Wolfgang Ulaga Ph.D.

Topics Covered

  • IoT for Service
  • Predictive Service
  • Service Parts Management
  • Technical Documentation
  • Augmented Reality
  • BOM Management
  • Connected Field Service
  • Connected Device Management


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