PTC LiveWorx Questions?
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When and Where will PTC LiveWorx 2023 be Hosted?
Monday, May 15 - Thursday, May 18, 2023
Boston Convention and Exhibition Center (BCEC)
415 Summer St.
What if I cannot attend in person?
We strongly recommend attending in person to get the full experience of the event and to access training opportunities, demos and technology showcases, the full breadth of content offerings, and amazing networking opportunities with your peers. If you are not able to attend in person we will be streaming main stage sessions and making some of our content available for digital consumption at your convenience. You will need to be registered to access this content.
Who Attends PTC LiveWorx?
The event is best suited for PTC customers and partners who want to learn about the latest in PTC products, strategy, and how to get the most out of our best-in-class technology portfolio. However, anyone is welcome to attend PTC LiveWorx and we invite anyone from industrial companies who would like to learn more about best practices and technology for digital transformation.
Does PTC LiveWorx have Social Media Accounts?
Will the PTC global partner summit be part of PTC LiveWorx 2023?
Yes, a PTC Global Partner Summit will be hosted at PTC LiveWorx for PTC Partners. Details can be found here and Partners can add this experience to their All Access pass during the registration process as a complimentary add on.
In Person Registration
How can I register for PTC LiveWorx 2023?
Navigate here to register.
If you were an attendee of PTC LiveWorx in the past you will be able to use your same credentials when logging in.
- Your username will be the email you used last year
- Click on “Forgot Password” if you do not remember what you entered last year
If this is your first time registering, you will need to select “Create Account” to register.
I Received a Promo Code, but How Do I Apply it to My Registration?
When you visit the registration site you will be asked if you have received a promotional code; click "yes" and you will be prompted to enter your code. Discounts will be applied at checkout.
Please Note: Only one promotional code can be used per transaction.
I’ve Completed my Registration, but Want to Make a Change or Edit My Pass Type. What Do I Do?
To update your profile or contact information CLICK HERE to log into your account using the username and password you've already created. You will be brought to your Dashboard. From here you can edit your profile or update your pass type. Should you need further assistance, please contact email@example.com.
Are Attendee Substitutions Allowed?
Yes, please contact firstname.lastname@example.org to request this change. No change requests will be accepted after May 12, 2023.
Are There Any Group Discounts Offered at LiveWorx?
We will not be offering group discounts for LiveWorx 2023.
Where Do I Pick-Up my Badge?
You can pick up your badge at the Registration Desk, located in the BCEC North Lobby. You will be able to scan the provided QR code or enter your First, Last, Email upon arriving to print your badge:
- Sunday, May 14: 3:00 - 7:00 PM
- Monday, May 15: 7:00 AM - 6:30 PM
- Tuesday, May 16: 7:00 AM - 6:00 PM
- Wednesday, May 17: 8:00 AM - 6:30 PM
- Thursday, May 18: 8:00 AM - 12:00 PM
Photo ID is required at pick-up
What Do I Do If I Lose my Badge at the Event?
If you lose your badge you can visit the Registration Desk in the north lobby of the BCEC to have it re-printed. There is a $100 fee to print a replacement badge.
How Do I Register as an Analyst or Member of the Press?
Please contact Libby Fink at email@example.com for information regarding the analyst and media experience at LiveWorx.
What is the Cancellation Policy?
Please visit our policy page to review all policies for cancellations, agreements, and disclaimers.
Digital Pass Registration
Do I need to be registered to watch?
Yes, you do need to register to watch the Keynotes and/or Track Spotlights during the livestream or on-demand post-event.
Will there be a fee to watch the Keynotes or Track Spotlights?
No, the livestream is a no-charge experience.
How do I access the livestream or on-demand content?
After registering, you will receive an email closer to the event date with details for viewing the livestream and how to access on-demand content post-event.
Can I Upgrade My Digital Pass to an All Access Pass?
As a digital pass holder you only have access to view the livestream of keynotes and track spotlight sessions. If you wish to attend breakout sessions, receive complimentary trainings, and attend in person to experience Xtropolis and networking opportunities you will need to upgrade to an All Access Pass. Step by step instructions for how you can upgrade are here.
How can I learn more about presenting opportunities?
We carefully curate our agenda through a Call for Speakers. The Call for Papers for LiveWorx 2023 ran from October 11 - November 18, 2022.
If you would like information on how to apply as a presenter for PTC LiveWorx 2024, you can fill out this form and we will alert you of presentation opportunities. If you have any specific questions, please don’t hesitate to email us at firstname.lastname@example.org.
Is the Event Schedule Available?
The 2023 Event Schedule can be found here.
How long is each session?
The duration of each session is dependent on its session type. You can expect the following:
- Keynotes: These mainstage presentations will be between 45-minutes and one hour in length.
- IgniteTalX: These quickfire presentations in our show floor theaters will be 15 minutes in length.
- All other session types (breakouts, panels, track spotlights, etc.) will be 30 minutes in length.
You will be able to build out your full event program via the content catalog and mobile app when they launch. Until then, check out the high-level program agenda.
Who can I expect to see as presenters?
LiveWorx showcases influential technology trailblazers, bestselling authors and futurists of our time with mind-blowing presentations. Discover the global leaders who are rethinking how technology can be used to make an impact in the digital era.
Check out the Presenters page to learn more about our LiveWorx 2021 presenters. More will be added as PTC LiveWorx 2023 presenters are accepted!
I want to watch content from previous years. Where can I find that?
LiveWorx 2021: The Limited Series has officially concluded. You can watch all episodes on-demand here.
If you're looking for content from LiveWorx 2020, you can view all of the content from the virtual event (nine keynote livestream recordings and 120+ on-demand sessions) in our Archive.
When Can I Register for Sessions?
You can expect tracks and sessions based on your interests and industry (among many other filters). Please visit liveworx.com for the full list of Tracks and Sessions Topics.
Topic Tracks Include:
- Application Lifecycle Management (ALM)
- Augmented Reality (AR)
- Computer Aided Design (CAD)
- Environmental Sustainability
- Industrial Internet of Things (IIoT)
Product Lifecycle Management (PLM)
Industry Filters Include:
- Aerospace & Defense
- Automotive & Mobility
- Electronics & High Tech
- Energy & Resources
- Industrial Machinery
- Life Sciences
- Process Industries
- Retail & Consumer Products
You will be able to add the sessions you're interested in attending to your profile once the PTC LiveWorx 2023 content and/ or mobile app are live.
Will the Breakout Presentations Be Available Post Conference? If so, When & Where?
Will You Be Livestreaming Any Content from LiveWorx?
Yes, we will livestream the main stage Keynotes and Track Spotlights. You will be able to register for the digital package to view these presentations.
Will sessions include closed captioning or be translated into other languages?
What is "Xtropolis"?
Xtropolis is a catalytic marketplace of ideas and solutions, built for the outer limits of design, thinking and product development. You’ll find dozens of exhibitors with jaw-dropping demos, interactive learning labs, and mind-bending surprises to help set your competitive edge. This is exhibit hall built just for you, connected by solutions and inspired by possibility.
Sponsors & Partnerships
How Can I Become A PTC LiveWorx Sponsor?
We encourage you to fill out the Become a Sponsor form so we are aware of your interest and so you can review the LiveWorx 2023 Sponsor Prospectus to understand different pricing and packages. Please reach out to email@example.com
View LiveWorx 2021: The Limited Series sponsors here.
Account Access/Forgot Password
I have tried the “Forgot Password” option but, still have not received an email to update my information?
Sometimes a change password email can be pushed to your junk or spam folder depending on your company email settings. If you still do not see the change password email, please reach out to firstname.lastname@example.org for assistance.
LiveWorx Mobile App
Will LiveWorx offer a mobile app?
LiveWorx will offer a downloadable mobile app to all in-person attendees. It will be used as an interactive way to enhance the on-site LiveWorx experience and you'll be able to build your agenda, receive event updates and notifications, find maps and information on everything you need to have a successful event. You can download the app from the App Store and Google Play at: ptc.com/liveworxmobileapp. We recommend using an Apple or Android device for the best user experience. To login, use the username and password you registered with.
I can’t log in to the app, what can I do?
- Ensure you have registered for the event with an in-person All Access Pass
- You must use the same email address and password you used when registering (i.e. if you registered with your corporate email but are trying to log-in using your personal address)
- If you have forgot your password, please use the “Forgot Password” function to reset
How can I ensure I get all notifications from the app?
Once you've downloaded the app, accept the pop up window that asks if you'd like to accept notifications. Want to make any changes? Navigate to "More" and select "Go to device settings" under the "Notifications" call out. You will be able to modify how you see your notifications on this screen.
Travel & Accommodations
How Do I Book A Hotel Room For PTC LiveWorx?
You must be registered for the event to book your hotel accommodations.
Discounted room blocks have been reserved at several nearby hotels. When you have registered for PTC LiveWorx you will receive a hotel link in your confirmation email to access the room blocks and make your reservations.
Can I Check Hotel Availability If I’m Not Registered for PTC LiveWorx?
Unfortunately, no. We keep the link to the hotel booking site private so that non-attendees do not book rooms at discounted rates we worked hard to provide to registrants this year. We understand that travel can be expensive so we made sure to provide the best options for travel budgets.
How Do I Make Changes To My Hotel Reservation?
onPeak, the official housing provider for LiveWorx, can help you with changes or cancellations. If you need to make changes or cancellations to your reservation booked via onPeak on or before 05/03/2023, make your changes online or call (800) 726-1242. Changes or cancellations to your reservation after this date must be made directly with the hotel. All changes are based on availability.
If you booked your hotel reservation outside of onPeak's reservation system, you will be responsible for managing your own reservation. Please review your confirmation or contact your hotel directly for more information on their specific cancellation and refund policies.
What is the Hotel Room Cancellation Policy?
There is a 72-Hour Cancellation Policy for hotels – If you do not cancel your room 72 hours before your arrival date, you will be charged one night room & tax.
Will I Receive a Hotel Confirmation Different From My LiveWorx Registration?
Yes, you will receive a confirmation number from onPeak, our hotel reservations system, once you book your hotel.
Keep this email for your records — any changes or edits to your hotel reservation must be made through the onPeak system.
Can I Transfer My Hotel Room to Another Attendee?
Yes, visit OnPeak — click on "Already have a Reservation? Log-In" and enter your username and password to access your reservation. You can change the name on your reservation.
What Airport Should I Use?
Logan International Airport (BOS)
Logan is an eight-minute taxi ride from the BCEC, (depending on traffic) or you can use the MBTA’s Silver Line to and from the airport. The Silver Line is complimentary from Logan Airport, and stops at the Seaport/World Trade Center Stop just across the street from the BCEC. Take the Silver Line back to the airport.
Visit massport.com for more information.
Is Public Transportation Available to the Boston Convention & Exhibition Center?
The BCEC is steps away from the MBTA’s Silver Line World Trade Center stop, which is the same subway line that services Logan Airport. It’s also a 15-minute walk from South Station, one of Boston’s major transportation hubs. South Station provides local services via bus, subway (Red Line), and the regional Commuter Rail, plus service across the country through Amtrak and bus.
Visit MBTA.com for the "Trip Planner" tool for directions from your specific starting point.
Another option is Bluebikes. Bluebikes is Metro Boston's public bike share program, with over 4,000+ bikes and more than 400+ stations. It’s a fun, affordable, sustainable, and convenient transportation option for quick trips around town. The BCEC has its own station - Boston Convention and Exhibition Center - Summer St at West Side Dr. with 22 docks."
What is the Cost to Park at the Boston Convention & Exhibition Center?
To self-park is $25 and $50 for oversized vehicles; from Summer Street, turn onto East Side Drive, drive past the valet area, and continue straight along the side of the building. At the end of the building, make a right and go down the ramp. At the bottom of the ramp, turn left and you will see the entrance to the South Parking lot in front of you.
Is Shuttle Service Provided Between LiveWorx Hotels and the Boston Convention & Exhibition Center?
Shuttle service will be provided between hotels outside of the Seaport neighborhood to the BCEC.
BCEC SERVICE LOCATIONS:
- Hotel shuttles with typical operation in the Northwest Lobby Level 1 (across from the stairs/ escalators nearest to Room 105)
- Hotel shuttles on the evening of Wednesday, May 17th after Mix @ 6 from the Southeast Level 0 (close to the Lawn on D Entrance)
HOTELS SERVICED: Boston Park Plaza, Doubletree, Hyatt Regency, Godfrey, Moxy, and Revere hotels
FREQUENCY: Shuttles run on a 30 minute loop.
- 7:00 am - 11:00 am
- 4:00 pm - 8:00 pm
- 7:00 am - 11:00 am
- 4:00 pm - 6:30 pm
- 7:00 am - 11:00 am
- 4:00 pm - 10:00 pm
- 7:00 am - 11:30 am
Does PTC LiveWorx Offer a Travel Visa Letter for International Attendees?
Yes, you must be fully registered and paid in full to request a visa letter. Once registered, you will find the information to request a visa letter in your confirmation email.
How Do I Request a Travel Visa to Attend LiveWorx?
If you are traveling from a country that requires you to apply for a visa to enter the United States, we can help you with an invitation letter.
You must be registered and fully paid for the event to request a Visa Invitation Letter.
Once you have registered please download the visa request form and send your completed form to email@example.com.
NOTE: Original cancellation policy still applies, so be sure to apply for your visa early to avoid any extra fees should you need to cancel.
Will There Be A Coat and Bag Check at LiveWorx?
LiveWorx will provide a coat and bag check to our attendees on Wednesday, May 17 from 7:30am-9:30pm and Thursday, May 18 from 8:00am-12:30pm. The coat and bag check will be located in North Lobby on the right-hand side if you are facing the registration desk. This service is included in the cost of your All Access Pass and there is no additional cost.
Health, Safety, and Covid-19
Are there health and safety measures in place for the event?
PTC and the LiveWorx Team care about the health and safety of all our attendees. Please join us in maintaining a healthy environment by monitoring your health before the conference and throughout.
- If you are experiencing cold or flu-like symptoms, please do not attend the conference.
- Should you begin to feel unwell while at the conference, we will assist with finding a nearby medical facility should you require medical attention.
- The BCEC has a full security staff to ensure the safety of all attendees on-site.
- Masks are not required but will be available at the registration desk in the North Lobby
- Hand sanitizer will be available throughout the venue.
- All surfaces, breakout rooms, and facilities will be cleaned throughout the day for the duration of the event.
Should Covid protocol change at the State of Massachusetts level, we will notify registrants in writing of any important information.
Should attendees with lighting sensitivities, epilepsy, or those prone to seizure take any precautions?
The general session hall where keynotes will take place may use flashing lights and strobe effects. Those with lighting sensitivities, epilepsy or those prone to seizures should take precaution.
Do Attendees need to show proof of vaccination for the event?
No, we do not require registrants to show proof of vaccination, but we encourage our attendees to be up to date on vaccinations and boosters, as well as flu vaccination to reduce the risk of serious illness.
Are there Covid-19 requirements for travelers from outside of the US?
Yes, the CDC current guidelines state the following:
- If you are a non-U.S. citizen who is a nonimmigrant (not a U.S. citizen, U.S. national, lawful permanent resident, or traveling to the United States on an immigrant visa), you will need to show proof of being fully vaccinated against COVID-19 before you travel by air to the United States from a foreign country.
The current vaccination requirement was extended from April 11, 2023 to May 11, 2023. It is unclear at this time if this requirement will be lifted on or before May 11, 2023. We are keeping a close eye on the travel requirements and will update accordingly should these mandates change.
Please also refer to airline Your origin country and US CDC websites for any additional requirements relating to travel and entry.
What Trainings Does Liveworx Offer?
You can expect numerous topics for trainings that will include lessons on CAD, PLM, AR, IoT, Arena, and OnShape. Explore the offerings here.
Are Trainings an Additional Fee Beyond LiveWorx Registration?
There is no additional fee for trainings this year. We really want to welcome you back to PTC LiveWorx 2023 and ensure you get the most out of the event. Therefore, for 2023 only, the trainings are included in the All Access Pass if you are attending the event in-person.
How Do I Register For Training?
Reserving a spot in the training sessions will be available at the launch of the content catalog. You must be registered for an in-person All Access pass to reserve your seat. An email will be sent to registrants to alert you when these training sessions are available.
Can I Sign-Up for Multiple Training Courses?
Yes, if you are interested in more than one topic you are welcome to take advantage of multiple training sessions.
Can I Network With Other Attendees Before PTC LiveWorx Starts?
Yes. PTC LiveWorx offers many ways for you to network with other attendees before the event.
- PTC LIVEWORX BLOG – Receive updates about trending technologies, speakers, and more.
- SOCIAL MEDIA – Join a discussion with other PTC LiveWorx attendees about the event.
- PTC COMMUNITY – Join the networking conversation with other PTC Technology users and community members.
What Networking Opportunities are Available?
PTC LiveWorx offers many networking opportunities where attendees can expect the following and more:
• Xtropolis Expo Hall: The Expo Hall floor is our major point of networking whether a peer-to-peer conversation or taking advantage of the live demonstrations where you can strengthen your relationships with like-minded industry contacts.
• Industry Meet Ups: Based on industry interest, meet up with attendees with similar interests at designated times and locations in Boston.
• Mix @ 6: Boston's premier tech party!
• Designated Breaks, Lunches, and Receptions: Many of our attendees use these designated times to meet with peers, interact with product experts, and build on those familiar relationships our returning attendees value.