F.A.Q.

Liveworx Questions?

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Event Information

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When and Where will LiveWorx 2018 be Hosted?

LiveWorx 2018

Boston Convention and Exhibition Center (BCEC)
Boston, MA
June 17-20, 2018

Why Attend?

This premier technology conference offers a year’s worth of knowledge and skill-building content in less than a week. State-of-the-art companies will have leading product experts on-hand to help solve technical issues and showcase hundreds of software applications as well as solutions.

Whether you’re focused on creating elegant product designs, managing brilliant factories, delivering efficient service, or disrupting entire markets, your peers will be here to show you what’s happening now and where they are headed in the future.

LiveWorx offers cutting-edge use cases, live demonstrations and deep-dive technical lectures that are directly related to your company’s goals. As well as Main stage keynotes with a perfect mix of industry luminaries as well as thought leaders that will challenge you to think outside of the box and find inspiration in unconventional places.

Who Attends LiveWorx?

Sample Attendees Include:

• Aerospace & Defense 
• Architect 
• Automotive & Transportation
• Consultant 
• Data Scientist 
• Designer
• Engineer
• Executive
• HealthCare & Medical Devices 
• IT Professional
• Manufacturer
• Oil, Mining & Gas
• PLM Administrator
• Retail
• Service & Support
• Systems Integrator

Travel & Accommodations

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Can I Check Hotel Availability If I’m Not Registered for LiveWorx?

Unfortunately, no. We keep the link to the hotel booking site private so that non-attendees do not book rooms at discounted rates we worked hard to provide to registrants this year. We understand that travel can be expensive so we made sure to provide the best options for travel budgets.

How Do I Book A Hotel Room For LiveWorx?

Discounted room blocks have been reserved at a number of nearby hotels. When you have registered for LiveWorx 2018 you will receive a hotel link in your confirmation email to access the room blocks and make your reservations.

What is the Hotel Room Cancellation Policy?

This varies per hotel — some hotels have a 72-hour policy and others have a 24-hour policy. Check your hotel's website for their specific policy. In either scenario, the fee is one room night and tax should you miss their deadline.

Will I Receive a Hotel Confirmation Different From My LiveWorx Registration?

Yes, you will receive a confirmation number from onPeak, our hotel reservations system, once you book your hotel.

Keep this email for your records — any changes or edits to your hotel reservation must be made through the onPeak system.

If I Cancel My Registration, Can I Transfer My Hotel Room to Another Attendee?

Yes, if you visit your registration through the link provided in your original confirmation email — click on "Already have a Reservation? Log-In" and enter your username and password to access your reservation.  You can change the name on your reservation.

Please Note: You should not contact the hotel directly before May 22, 2018 regarding your reservations. After this date you may contact the hotel directly with any requests, questions or concerns.  

If you have further questions please email concierge@liveworx.com for assistance.

What Airport Should I Use?

Logan International Airport (BOS)

Logan is an eight-minute taxi ride from the BCEC, (depending on traffic) or you can use the MBTA’s Silver Line to and from the airport. The Silver Line is complimentary from Logan Airport, and stops at the Seaport/World Trade Center Stop just across the street from the BCEC. Take the Silver Line back to the airport for only $2.10. 

Visit massport.com for more information.

Is Public Transportation Available to the Boston Convention & Exhibition Center?

The BCEC is steps away from the MBTA’s Silver Line World Trade Center stop, which is the same subway line that services Logan Airport. It’s also a 15-minute walk from South Station, one of Boston’s major transportation hubs. South Station provides local services via bus, subway (Red Line), and the regional Commuter Rail, plus service across the country through Amtrak and bus. 

Visit MBTA.com for the "Trip Planner" tool for directions from your specific starting point.

What is the Cost to Park at the Boston Convention & Exhibition Center?

To self-park is $17 and $34 for oversized vehicles; from Summer Street, turn onto East Side Drive, drive past the valet area, and continue straight along the side of the building. At the end of the building, make a right and go down the ramp. At the bottom of the ramp, turn left and you will see the entrance to the South Parking lot in front of you.

Valet parking is available during most events for $30. To access from Summer Street, turn onto East Side Drive and the valet area will be immediately on your right. We accept cash and all major credit cards.

How Do I Request a Travel Visa to Attend LiveWorx 2018?

If you are traveling from a country that requires you to apply for a visa to enter the United States, we can help you with an invitation letter.

You must first register for the event. Once you have registered please email: concierge@liveworx.com for assistance with your invitation letter.

NOTE: Original cancellation policy still applies, so be sure to apply for your visa early to avoid any extra fees should you need to cancel.

Cancellation & Registration Change Policy:

A 100% refund will be given if notice of cancellations is received in writing by the close of business on April 15, 2018.  Cancellations received after April 15 but before May 15, 2018 will receive a full refund minus a $250 processing fee.  No refunds will be given for cancellations received on or after May 16, 2018.  In the case of cancelling a registration for the purpose of signing up again under a special offer code, a $150 processing fee will be charged to the registration for this change.  Send cancellation and registration change notices to:concierge@liveworx.com

An employee of the same company may be substituted at no additional fee by EOD June 15, 2018.

Image Disclaimer:

We reserve the right to use photographs taken during this event for promotional purposes. By registering for LiveWorx, attendees grant PTC, Inc. or LiveWorx the right to take video images and photographs of attendees in connection with the conference. Attendees authorize PTC, Inc. or LiveWorx to use and publish the images in print and/or electronically. Attendees agree that PTC, Inc. or LiveWorx may use such photographs with or without attendee name and for any lawful purpose, including publicity, illustration, advertising, and web content.

Registration

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How Do I Register for LiveWorx 2018?

Click here to go directly to the registration process.

We now are offering different options on the type of registration that is best for you:

  • Explorer Pass 2-Days
  • All Access Pass 4-Days
  • DeluX Pass 4-Days with extra benefits

We accept Credit Card, Check, and Wire Transfer as forms of payment.

I’ve Completed my Registration, but Want to Make a Change or Edit My Pass Type. What Do I Do?

Visit the LiveWorx registration site and click on "Manage Registration." You may then make changes to your profile information or adjust your pass level.

Please Note: If you used a promotional code you will need to contact concierge@liveworx.com to make changes to your pass level.

I Received a Promo Code, but How Do I Apply it to My Registration?

When you visit the registration site you will be asked if you have received a promotional code; click "yes" and you will be prompted to enter your code. Discounts will be applied at checkout.
 
Please Note: Only one promotional code can be used per transaction.

What is the Cancellation Policy?

A 100% refund will be given if notice of cancellations is received in writing by the close of business on April 15, 2018.  Cancellations received after April 15 but before May 15, 2018 will receive a full refund minus a $250 processing fee.  No refunds will be given for cancellations received on or after May 16, 2018.  In the case of cancelling a registration for the purpose of signing up again under a special offer code, a $150 processing fee will be charged to the registration for this change.  Send cancellation and registration change notices to:concierge@liveworx.com

An employee of the same company may be substituted at no additional fee by EOD June 15, 2018.

Image Disclaimer:

We reserve the right to use photographs taken during this event for promotional purposes. By registering for LiveWorx, attendees grant PTC, Inc. or LiveWorx the right to take video images and photographs of attendees in connection with the conference. Attendees authorize PTC, Inc. or LiveWorx to use and publish the images in print and/or electronically. Attendees agree that PTC, Inc. or LiveWorx may use such photographs with or without attendee name and for any lawful purpose, including publicity, illustration, advertising, and web content.

Are Attendee Substitutions Allowed?

Yes, please contact concierge@liveworx.com to request this change.

How Do I Register as an Analysts or Member of the Press?

Please contact Kelly Brescia at kbrescia@ptc.com for information regarding the analyst and media experience at LiveWorx.

What does the DeluX package include?

The DeluX package includes all amenities of the All Access Pass plus:

  • Unique Networking Opportunities with Presenters 
  • Access to Westin Waterfront (Subject to Availability)
  • Express Check-In and Concierge at On-Site Registration 
  • Meet & Greet Opportunities with Select Keynote(s) and Celebrities On-site
  • Access to Xtropolis DeluX Lounge & Concierge (Includes Express Food & Beverage Access, Premium Bar, Swag Materials, Intimate Meeting Space) 
  • Preferred Seating for All Main Stage Keynotes 
  • Complimentary Training - Includes one 2-hour session
  • LiveWorx Tech Shop Discounts

Only 100 VIP passes available based on a first-come, first-served basis.

What is the Cost to Upgrade to the DeluX Package?

The cost to upgrade is the difference of what you paid for your pass and the current rate for the DeluX package.

For example, if you paid $995 for your All Access Pass, and the current rate for the DeluX pass is $1,395, you would pay the difference of an additional $400.
 
Please note: if you have a complimentary pass, you cannot upgrade to the DeluX package.

Please email concierge@liveworx.com to inquire about an upgrade should you decide to take advantage of the DeluX offering.

Where Do I Pick-Up my Badge?

You can pick up your badge at the Registration Desk, which will be located in the BCEC North Lobby.

What Do I Do If I Lose my Badge at the Event?

If you lose your badge you can visit the Registration Desk in the north lobby of the BCEC to have it re-printed. There is a $75 fee to print a replacement badge.

Agenda & Sessions

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Is the Event Schedule Available?

Preliminary schedule:

Sunday, June 17:

  • Badge Pick up begins
  • 1/2 Day Training
  • Partner Summits

Monday, June 18:

  • Xtropolis Open 8:00-9:00am, 10:15am-1:45pm, 3:30-6:30pm
  • Breakfast
  • Morning Keynote
  • Breakout Sessions
  • Lunch
  • Breakout Sessions
  • Break
  • Afternoon Keynote
  • Demo Hour and Happy Hour in Xtropolis
  • Industry Meet Ups around Boston

Tuesday, June 19:

  • Xtropolis Open 7:45-9:15am, 11am-3pm, 3:45-6:15pm
  • Breakfast
  • LiveTalx Sessions
  • Breakout Sessions
  • Training
  • Lunch
  • Breakout Sessions
  • Break
  • Breakout Sessions
  • Celebrity Keynote
  • Mix @ 6 Party - Lawn on D

Wednesday, June 20:

  • Xtropolis Open 9:30am-2:30pm
  • Breakfast
  • Full Day Trainings
  • Breakout Sessions
  • Closing Keynote

Thursday, June 21:

  • Full Day Trainings

Is the Agenda Available?

The full agenda will be coming soon.

How Can I Become a Presenter at LiveWorx?

The Call for Presentations for LiveWorx 2018 will be open from September 6 - October 10, 2017.  Click to submit your proposal.

Will the Breakout Presentations Be Available Post Conference? If so, When & Where?

Yes, breakout presentations will be made available by late summer 2018 to paid attendees only. You will receive an email with the link to Exclusive Content for LiveWorx attendees.
 

Will You Be Livestreaming Any Content from LiveWorx 2018?

Yes, we will livestream the main stage keynotes pending permissions of the speakers on LiveWorx Live. More information on LiveWorx Live will be available as the event gets closer.

What is "Xtropolis"?

Xtropolis is a catalytic marketplace of ideas and solutions, built for the outer limits of design, thinking and product development. You’ll find more than 100 exhibitors alongside jaw-dropping demos, interactive learning labs, and mind-bending surprises to help set your competitive edge. This is a city built just for you, connected by solutions and inspired by possibility. 

What Trainings Does Liveworx Offer?

LiveWorx will offer full and half-day training courses on Sunday, Wednesday and Thursday at an additional cost to registered attendees. If you are a registered DeluX Pass holder, you are eligible for a complementary 2-hour training class offered on Tuesday.  For a complete list of available training sessions, please visit theTraining page.

If you’re already registered, login in here, and select “Purchase Registration Items” to add a training to your registration.  

NOTE: New registrants will see this as part of your registration process. 

Are Trainings an Additional Fee Beyond LiveWorx Registration?

All full and half day training sessions are an additional fee.  Please see the Training page for details.

How Do I Register For Training?

Reserving a spot in the training sessions will be part of the overall registration process or done through your existing registration by logging back into your account and choosing your sessions when they are available in early 2018. An email will be sent to registrants to alert you when these training sessions are available.

Can I Sign-Up for Multiple Training Courses?

Yes, if you are interested in more than one topic you are welcome to take advantage of multiple training sessions.

What is the Cancellation Policy for Training?

Cancellations must be complete by June 1, 2018. We will not offer refunds after this date.

Please Note: We reserve the right to cancel a course you may have registered for if attendance does not warrant the offering of the course. We will notify registrants of any cancellations one month prior to the event.

Can I Make a Change to My Registration for a Course?

Yes. If you need to make a change to your registration, please email concierge@liveworx.com

NOTE: We cannot guarantee a spot in another course if you request a change, but we will do our best to accommodate. 

Mobile App

Will LiveWorx offer a mobile app?

LiveWorx will offer a downloadable mobile app in May for registered attendees. It will be used as an interactive way to enhance the on-site LiveWorx experience, engage with other attendees, receive event updates & local discounts. You will be notified when it is available on the App Store and Google Play. We recommend using an Apple or Android device for the best user experience.

Community

Can I Network With Other Attendees Before LiveWorx Starts?

Yes. LiveWorx offers many ways for you to network with other attendees before the event.  

  • LIVEWORX BLOG – Receive updates about trending technologies, speakers, and more.  
  • SOCIAL MEDIA – Join a discussion with other LiveWorx attendees about the event.  
  • PTC COMMUNITY – Meet PTC technology users and community members. Discuss latest updates on ThingWorx, Creo, Windchill, and more! 

Sponsors & Partnerships

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How Can I Become A Sponsor of LiveWorx 2018?

For information on our sponsorship opportunities, please visit our Sponsors page.

For specific questions, please contact Dave Burnell at dburnell@liveworx.com

Miscellaneous

What Networking Opportunities are Available?

LiveWorx 2018 will offer many networking opportunities where attendees can expect the following and more:

• Xtropolis Expo Hall: The Expo Hall floor is our major point of networking whether a peer to peer conversation or taking advantage of the live demonstrations where you can strengthen your relationships with likeminded industry contacts.
• Industry Meet Ups: Based on industry interest meet up with attendees with similar interests at designated times and locations in Boston.
• Designated Breaks, Lunches and Receptions: Many of our attendees use these designated times to meet with peers, interact with product experts, and build on those familiar relationships our returning attendees value. 

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