Featured Guests 

Aly Pinder Jr

Program Director - Service Innovation & Connected Products , IDC

As Research Vice President, Worldwide Aftermarket Strategies, Aly Pinder Jr leads IDC research and analysis of the service and customer support market across industries, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall aftermarket service experience. Mr. Pinder Jr. establishes a roadmap for organizations to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.

Session Track:

Monday, May 15 1:20 PM - 1:50 PM 210 C

SE1063B - Powerful Digital Threads Deliver Peak Service Outcomes

Technology is dramatically changing the products we buy and how we deliver and experience service. An exponential growth in computing power paired with the experience economy, product-as-a-service trends, and sustainability initiatives have changed how service must be delivered. It is a challenging and rewarding opportunity. Organizations that manage aftermarket service well experience higher service revenue, greater profit margins, soaring customer satisfaction, and operate far more sustainably. Join this session to understand the potential of modern service technology, the value of service data and its contributions to strengthen the digital thread, and the near-term trends that will lead you toward continued success.

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