Liveworx | Charles Byrd

Featured Guests

Charles Byrd

Director, Roche

Name - Charlie Byrd
Company - Roche Diagnostics North America
Job Title - Director of LRL Support and Ad Interim Director Regional Systems Support at
Hometown - Fishers, IN (near Indianapolis)
Education - Bachelor's Degree in Electrical Engineering and an MBA from Indiana Wesleyan University
Started in Military electronics then moved to Medical Diagnostics
36 years in Medical diagnostics. 33 years at Roche
Positions at Roche
Field Service Engineer
System Expert
Project Manager
Regional Service Manager
Area Service Director
Director of LRL Support and Ad Interim Director Regional Systems Support (current role)
Work Passions:
Process improvement
Driving efficiency into our organization
Delivering outstanding customer service
Cars, motorbikes, cycling
Auto racing - F1, Indy Car etc.
Photography combined with travel

Session Track: Service

Monday, May 15 4:05 PM - 4:35 PM 210 A

SE1765B - Innovation to Power Service Teams: A Discussion with Roche and ServiceMax

Leading organizations such as Roche Diagnostics need to continuously evolve their service operations to effectively deliver on customer expectations while contributing to the bottom-line. Effective service execution can only be accomplished when all stakeholders are connected and working in unison to understand customer requirements and deliver the necessary solutions.

ServiceMax’s powerful connected worker applications work Better Together and deliver a collaborative experience that unifies critical stakeholders in delivering the best customer and business outcomes. These applications are constantly enhanced by the targeted application of new technologies and digital automation to ensure the highest level of efficiency, the most effective path to resolution, and the most complete customer experience. Uncover the true power of the ServiceMax service platform.

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