Featured Guests 

Dean Herdt

Director, Service Supply Chain Transformation , Capgemini

Dean Herdt is currently the Director of the Service Supply Chain within Capgemini's Supply Chain Transformation practice at Capgemini Invent NA. Dean started his journey in Service & Aftermarket Supply Chain in 1997 while supporting the technology infrastructure of an Atlanta, GA area school system. From there, he joined Servigistics in 2001, where he filled a variety of roles including Customer Support, Training Manager, Business Architect, and Project Management. Leveraging his 15 years of experience at Servigistics / PTC, in 2016 Dean joined Capgemini Invent, where he has helped to foster a strong alliance between Capgemini and PTC to deliver the value of Servigistics to clients across many industries, specializing in A&D, Manufacturing, Automotive, and Hi-tech. Dean currently resides in Leesburg, AL, USA.

Session Track:

Monday, May 15 2:15 PM - 2:45 PM 210 A

SE1064C - Boeing: Service Parts Optimization and Digital Thread

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space, and security systems, as well as a leading provider of aftermarket support. One of the key tenets of Boeing’s long-held industry success is service. Boeing Global Services (BGS), a dedicated service business, focuses on the aftermarket needs of global defense, space, and commercial customers. During this session, Scott McKelvey, Program Manager, Boeing Global Services, and Dean Herdt, Director, Service Supply Chain Practice at Capgemini, will discuss how Servigistics, a global enterprise standard for service parts optimization, improves bottom-line business results, customer outcomes, and strengthens the digital thread across the enterprise.

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