Liveworx | Doug Wilmot

Featured Guests

Doug Wilmot

VP Sales, North America, Aquant

Driven sales leader with a successful track record of exceeding expectations in the areas of sales, business development, strategic partnerships, and team building.

Session Track: Service

Wednesday, May 17 10:00 AM - 10:15 AM IgniteTalX Stage 3

SE1861I - Beyond ChatGPT: How OEMs Can Leverage AI to Improve Product and Service Outcomes

No data science degree? No problem. We developed the blueprint for collecting, analyzing, and applying data to drive service goals forward. We’ll show you how to do the same.

Many leaders are pressured to improve KPIs through a vacuum — but doing so may boost one KPI only to increase costs or negatively impact others. Instead of playing whack-a-mole with the metric of the month, learn how to orchestrate an organizational-wide data strategy to create impactful, company-wide improvements instead of spot treatments.

Discover: strategies for quickly and efficiently achieving accurate resolutions, no matter the service cycle stage, tips and tricks for improving phone fixes and remote resolution, and how to reduce escalations through preventative maintenance & self-service processes.

Browse the Keynote Speakers

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Jim Heppelmann

Chief Executive Officer, PTC
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Steven Johnson

Bestselling Author & Host of PBS six-part series: How We Got To Now
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Alex Honnold

Professional Climber & Environmentalist
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Kelly Corrigan

Best-Selling Author, Breast Cancer Survivor, Host of the PBS series Tell Me More
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Jimmy Chin

Professional Climber, Skier, Photographer, and Director
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Dierks Bentley

Country Star & Double Platinum Album Artist

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