Doug Wilmot

VP Sales, North America , Aquant

Driven sales leader with a successful track record of exceeding expectations in the areas of sales, business development, strategic partnerships, and team building.

Session Track:

Wednesday, May 17 10:00 AM - 10:15 AM IgniteTalX Stage 3

SE1861I - Beyond ChatGPT: How OEMs Can Leverage AI to Improve Product and Service Outcomes

No data science degree? No problem. We developed the blueprint for collecting, analyzing, and applying data to drive service goals forward. We’ll show you how to do the same. Many leaders are pressured to improve KPIs through a vacuum — but doing so may boost one KPI only to increase costs or negatively impact others. Instead of playing whack-a-mole with the metric of the month, learn how to orchestrate an organizational-wide data strategy to create impactful, company-wide improvements instead of spot treatments. Discover: strategies for quickly and efficiently achieving accurate resolutions, no matter the service cycle stage, tips and tricks for improving phone fixes and remote resolution, and how to reduce escalations through preventative maintenance & self-service processes.

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