Jean-Pierre Samilo

VP, Services Digital Experience , Schneider Electric

Jean-Pierre has been an active business leader in Schneider Electric for the past +12 years, holding several different positions at Schneider’s Electric in France. Currently, Jean-Pierre is leading the Services Digital Enablement team, where he oversees the digital transformation of the Services Business by ensuring a world-class experience, enabling efficiency, growth & customer satisfaction. Before becoming VP of Services Digital Experience, Jean-Pierre led IT Services and Planning and Performance in Enterprise Systems. Jean-Pierre has an Engineering diploma from Ecole des Mines de Paris.

Session Track: Service

Tuesday, May 16 11:15 am – 11:45 am

A New Vision for Service

Service plays a central role in renewing and expanding customer relationships to support business growth. Service leaders are often the first to encounter increasing product and service demands from customers while dealing with an ever-diminishing stack of resources. The pressure has never been higher to extend the reach of the service organization while increasing contribution to margins. The best service leaders are addressing this by coupling customer knowledge with a better understanding of the underlying assets that are essential to them. This keynote will unveil PTC’s unparalleled vision for Service Lifecycle Management based on the most complete view of the physical asset. With guest presenters and success stories, we will outline key innovation areas in SLM that will strengthen the digital thread and accelerate business outcomes.

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