Featured Guests 

Joe Lang

Vice President Service Technology and Innovation , Comfort Systems USA

Joe Lang joined and served as a Service Vice President for Comfort Systems USA from 2008-2016. In 2017 he took on the role of Vice President of Service Technology and Innovation. This role encompasses identifying and implementing technology and digital information to advance the customer experience of service operations in the commercial HVAC/R industry. Prior to joining Comfort Systems USA, he held roles of Branch Manager, Senior Service Manager, Sales Manager and Service Sales for York International and Johnson Controls. Joe attended Purdue University and received B.S degrees in Industrial Education and Industrial Technology.

Session Track:

Tuesday, May 16 1:55 PM - 2:25 PM 208

SE1860B - Just Do It: Start Using Your Service Data Today, Regardless of Quantity or Quality

Considering today’s customer expectations for on-demand service, it's time to shift your strategy to focus on reducing unnecessary service visits and boosting remote resolutions. But how do you begin using data to drive these better service outcomes, no matter your level of data-savviness? Join Joe Lang, Comfort Systems’ VP of Service, for a closer look at the importance of starting with whatever data you have to create a baseline for improvements.

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