John Carroll

CEO & Founder, Service Council

John Carroll is the Founder and CEO of the Service Council™. He has authored hundreds of case studies, articles and benchmark reports and has delivered speeches around the world on topics ranging from field service and labor strategies to emerging technologies such as Artificial Intelligence, Augmented Reality, IoT and more.

Session Track: Environmental Sustainability

Wednesday, May 17 1:55 PM - 2:25 PM 204

SE1349P - Service Lifecycle Management and Sustainability

When a customer exclaims, “we need this part or this asset fixed RIGHT NOW and can’t complete our project without it,” OEMs spring into action! When OEMs need to keep the client operational, it often means getting critical service parts and knowledgeable field service experts on the next flight, truck, or train. The total cost can be high when considering fuel consumption, transportation costs, person-hours, warehousing costs, and more. Still, with customer commitments (SLAs), the penalties for downtime can be even higher. How can OEMs use best-in-class service parts and lifecycle management technology to simultaneously improve the top-line and bottom-line performance AND contribute to corporate sustainability initiatives?

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Jim Heppelmann

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Kelly Corrigan

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Jimmy Chin

Professional Climber, Skier, Photographer, and Director

Dierks Bentley

Country Star & Double Platinum Album Artist

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