John Carroll

CEO, The Service Council

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded The Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll's direction, The Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

Prior to The Service Council, he served as Vice President of Marketing at Single Source Systems, Inc., a leading provider of service management software. Here he helped grow market share and revenues leading to its eventual acquisition by Infor Global Solutions. Before Single Source Systems, Inc., he was a key member of the management team and was responsible for the successful turnaround and return to profitability of Boston-based IT Analyst firm Aberdeen Group which led to its eventual acquisition by Harte-Hanks, Inc. – HHS (NYSE). During this time, he was responsible for the co-founding and establishment of the Service Chain Management and Customer Management research practices, as well as, the Chief Service Officer Summit Series.

John is a frequent author and speaker on the topic of service management and is well-known for his passion for a Smarter Services™ culture.

Session Details

Tuesday, June 19 1:15 PM - 2:00 PM 206 AB

s714 - Expert Panel: Best-in-Class Service Parts Management

Industry leading manufacturers acknowledge the imperative of managing their service business efficiently. Inefficient service parts management can devastate the bottom line and frustrate customers when products are down and service parts are unavailable.

Join a collective of thought leaders as they share their experiences and service parts management best practices.

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