Speakers

Leslie Paulson

General Manager, Servigistics Business Unit, PTC

As General Manager of the Servigistics Business Unit Leslie has responsibility for worldwide sales, marketing, business development, customer success and research and development. She brings a wealth of experience from her 29-year career at Caterpillar with 16 years as a member of executive management teams. Leslie is known for her passion and focus on driving change to deliver customer value and growth. She has a superior command of disruptive technology and the impact on service operations. She has brought her vision and experience to Servigistics and is leading an era of rapid innovation further fortifying Servigistics as the industry leading service parts optimization solution.

Leslie has degrees from Southern Illinois University, Carbondale (MSME, BSME, Engineering), Bradley University (MBA) and Stanford (Executive Program).

Leslie is a Board member at Arizona State University - Center for Services Leadership.

Session Track: Service Transformation

Tuesday, June 9 11:00 AM - 11:45 AM On Demand Library

ST1676B - Advanced Data Science & Service Parts Optimization

There is a ubiquitous market need for equipment uptime and availability. When service is required, only the best service experience will suffice. Unavailable service parts will frustrate your customers and jeopardize even the most loyal customer relationships. Leveraging all available technology (AR, IoT, AI, ML, etc.) is essential. However, at the end of the day, to delight your customers it is paramount to have the right parts in the right place at the right time for the right cost. In this session, learn how modern service parts optimization has evolved through artificial intelligence, machine learning, advanced data science-based methodologies and algorithms that deliver next-level benefits.

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