Lori Austin

Senior Customer Success Coach, Arena, a PTC Business

Lori Austin is a Senior Customer Success Coach for Arena, a PTC business. In this role, Lori is a strategic advisor for Arena customers, assisting them with PLM and QMS best practices including business process mapping, configuration decisions, and accelerating practices, and the platform to meet growth opportunities.

Lori has 10+ years’ experience with PLM and QMS solutions. She has held operational and supply chain roles for high-tech companies ranging in size from start-up to enterprise, giving her a deep understanding of the business of Arena customers.

Lori attended Virginia Tech where she received her BS in Statistics.

Session Info

Thursday, March 25 10:00 am – 11:00 am

Impact of Technology

Experience a dynamic discussion on the tools and technology that are making collaboration and remote work easier like Software as a Service (Saas) and augmented reality (AR). Both have proven to be technologies that enable highly regulated industries to collaborate across different geographies, cultures, and perspectives and make it easier to connect with and consolidate highly distributed workforces. Featured Guests in this segment will also touch on solutions that enable the supply chain and how to create supply chain resiliency. SaaS PLM tools like Arena help organizations to create flexibility, scalability, and adaptability all while collaborating in the cloud. You will also hear how technologies like AR and SaaS are being used to enable students and the next generation of workers.

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Jim Heppelmann

President & CEO, PTC

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