Lori Austin

Principal Customer Success Coach , PTC

Lori Austin is a Principal Customer Success Coach for Arena, a PTC business. In this role, Lori is a strategic advisor for Arena customers, assisting them with PLM and QMS best practices including business process mapping, configuration decisions, and accelerating practices and the platform to meet growth opportunities. Lori has 10+ years’ experience with PLM and QMS solutions. She has held operational and supply chain roles for high tech companies ranging in size from start-up to enterprise, giving her the a deep understanding of the business of Arena customers. Lori attended Virginia Tech where she received her BS in Statistics.

Session Track:

Tuesday, May 16 11:15 AM - 11:45 AM 208

PL1340C - Sonos and Arena: An Evolution of Two Companies

Since Sonos started with Arena, they’ve grown from a startup company into a global household brand. Sonos has experienced growth, more products, increased complexity, new partners, and of course Covid. These changes have driven rethinking and redesigning product processes at Sonos and new features at Arena. Julie and Lori will take us through our journey together and lessons learned. Whether you are with a startup company or a global leader looking to bring innovative products to market faster, you will benefit from the breakout session.

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