Liveworx | Mike Moone

Featured Guests

Mike Moone

CTO, FlowEQ

At FlowEQ, we enable companies to build customized workspaces for their teams, without needing to write code themselves. We're focused on empowering those managers who can visualize a better, more integrated internal process, but haven't previously had had the tools or building blocks available to make it a reality.

Prior to FlowEQ, I spent 9 years in renewables, managing teams responsible for the performance of solar PV systems, and building software to help them operate at scale while delivering great customer experiences. I negotiated contracts for monitoring and maintaining over 2GW of projects at SunPower, including the largest solar PV service agreement in history. Before SunPower, I built financial models for a shareholder activist hedge fund after receiving a double major in mathematics and economics from Pomona College.

Session Track: Product Lifecycle Management (PLM)

Wednesday, May 17 2:50 PM - 3:20 PM 208

PL1375B - Closing the Customer Complaint Loop: Arena and Customer Support Systems

Learn how Arena customers connect customer support processes in systems like Salesforce, Zendesk, and Freshdesk with Arena for close-loop quality. Arena partner FlowEQ will host a discussion that explores the challenges of closing out customer issues and the benefits of automating the process with fast, flexible app integrations between these support solutions and Arena.

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