Mike Moone

CTO , FlowEQ

At FlowEQ, we enable companies to build customized workspaces for their teams, without needing to write code themselves. We're focused on empowering those managers who can visualize a better, more integrated internal process, but haven't previously had had the tools or building blocks available to make it a reality. Prior to FlowEQ, I spent 9 years in renewables, managing teams responsible for the performance of solar PV systems, and building software to help them operate at scale while delivering great customer experiences. I negotiated contracts for monitoring and maintaining over 2GW of projects at SunPower, including the largest solar PV service agreement in history. Before SunPower, I built financial models for a shareholder activist hedge fund after receiving a double major in mathematics and economics from Pomona College.

Session Track:

Wednesday, May 17 2:50 PM - 3:20 PM 208

PL1375B - Closing the Customer Complaint Loop: Arena and Customer Support Systems

Learn how Arena customers connect customer support processes in systems like Salesforce, Zendesk, and Freshdesk with Arena for close-loop quality. Arena partner FlowEQ will host a discussion that explores the challenges of closing out customer issues and the benefits of automating the process with fast, flexible app integrations between these support solutions and Arena.

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