Liveworx | Reynold DeChant

Featured Guests

Reynold DeChant

Manager, Technical Publications, Steris

Reynold (Rey) has been the Manager of Technical Publications at STERIS since 2020. Rey previously lead the technical communications team at The Lincoln Electric Company. A strong believer in the practical application of community knowledge for service content, Rey’s team focuses on delivering value through digital threads.

Session Track: Service

Wednesday, May 17 10:15 AM - 10:45 AM 210 C

SE1410P - Enable Field Service Feedback and Collaboration Across the Enterprise

Critical to providing the most accurate product and service information is the ability to gather input from Subject Matter Experts (SMEs) across the enterprise, straight from the field. From engineering and product development to field service, legal, and marketing, the input of SMEs is critical to provide the most up-to-date and accurate product and service information. We are making it easier for SMEs to provide content and feedback to the Technical Documentation teams. Arbortext Web Editor and Reviewer help streamline the documentation production process to provide intelligent content that can be easily shared and reused across Product and Service documentation, support, and online resource sites.

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