Richard Vaillancourt

Program Manager , Cisco Systems

Richard resides 25 minutes north of Boston and has worked as a Program Manager/Product Owner in Information Technology and Service Supply Chain for 38 years. Twenty-one years with Lucent Technologies and seventeen with Cisco. Richards experience with Service Supply Chain planning tools include: Prophet by Baxter, Service Parts Optimizer by MCA, Xelus by Servigistics and Service Parts Management also by Servigistics. When not working Richard enjoys spending time with his family three children and three grandchildren. Golf and boating/

Session Track:

Tuesday, May 16 1:00 PM - 1:30 PM 210 A

SE1055B - Cisco System's Service Supply Chain Planning: A Transformational Journey

In March of 2020, Cisco began a journey with PTC to transform their Service Supply Chain. Cisco had been using Xelus for over 20 years and proposed an aggressive timeline (one year) to move their global operation to Servigistics Service Parts Management in the cloud. Through close collaboration with PTC, Cisco IT, and Cisco Planning, Cisco met all its milestones and moved to Servigistics in November of 2021 as planned. This presentation will showcase that journey and how it was accomplished during an incredibly challenging time. In addition, Cisco will share how the journey has continued since the implementation and share the outcome of modernizing the technology to improve productivity and reduce inventory while improving uptime, and customer satisfaction.