Susan Chapman

Arbortext Business Development , PTC

Arbortext Business Development Manager - Digital Thread For Service EMEAI Susan Chapman works in the Arbortext Business Unit which is part of the Service Lifecycle segment at PTC. Her primary role is Business Development and Customer Strategy around the end-to-end Digital Thread for Service, with a particular focus on the delivery of accurate, up-to-date information to the field. Susan has been engaged in the aftermarket and after-sales sector for over 30 years, and joined PTC through the acquisition of Enigma in 2013. Her wealth of experience from managing service projects and architecting solutions is put to use, helping our customers drive efficiencies to meet service KPIs and improved customer satisfaction.

Session Track:

Thursday, May 18 10:00 AM - 10:15 AM IgniteTalX Stage 1

SE1467I - Smart Connected Products Means Smarter Service with Smarter Information

Imagine a world where service information finds you instead of you having to find it! When it comes to smart connected products, PTC’s solution provides all of the necessary information to enable smarter and proactive service – whether it is real-time and historical product data, behavioral trends, diagnostic information, configuration-specific service procedures and parts data, service records and history or even the physical parts availability and automated re-stocking. Such information can lead to proactive maintenance (fixing before it is even broken thereby reducing equipment downtime), smarter field service teams, higher efficiency, improved brand loyalty, and eventual profitability.