Featured Guests 

Traci White

Global Client Enablement , PTC, Inc.

Traci White leads PTC Servigistics’ Client Enablement team. She was a Founding Partner of Servizzio LLC and has more than 25 years of expertise in operational and strategic supply chains, including advising Fortune 500 companies in delivering best-in-class Service parts planning. Her work includes consulting engagements with world class customers in high tech, industrial equipment, medical device manufacturing, and semiconductor test equipment. Traci is a seasoned logistics practitioner, having led global Service supply chain transformations at two large original equipment manufacturers. She is also a certified Prosci Change Management consultant and holds an MBA from Babson College’s F.W. Olin Graduate School of Business and a Bachelor’s Degree in Business Administration from Boston University.

Session Track:

Tuesday, May 16 1:00 PM - 1:30 PM 210 A

SE1055B - Cisco System's Service Supply Chain Planning: A Transformational Journey

In March of 2020, Cisco began a journey with PTC to transform their Service Supply Chain. Cisco had been using Xelus for over 20 years and proposed an aggressive timeline (one year) to move their global operation to Servigistics Service Parts Management in the cloud. Through close collaboration with PTC, Cisco IT, and Cisco Planning, Cisco met all its milestones and moved to Servigistics in November of 2021 as planned. This presentation will showcase that journey and how it was accomplished during an incredibly challenging time. In addition, Cisco will share how the journey has continued since the implementation and share the outcome of modernizing the technology to improve productivity and reduce inventory while improving uptime, and customer satisfaction.

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